Amanda Plugge Email & Phone Number

Ireland

As a Contract and now Regional Manager for ERIKS, I oversee the business operations for 9 contracts in the Ireland of Ireland. My responsibilities deal with leading and managing daily operations to achieve business goals and maximize profitability. This includes guiding management of my teams, setting performance objectives, evaluating, and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports. Liaison with clients to ensure optimal client service, meeting all the client’s requirements timeously and effectively. Customer service quality is at the forefront to meet all the customer’s needs. My contracts range from Pharmaceutical, Consumer Pharma, Food Industry, and the Recycling Industry.Responsibilities include:• Achieving business goals and revenue targets.• contract negotiations and renewals• Tender processes for new contracts • Preparation and implementation on presentations for Quarterly KPI’s results and for upper administration on Contract performance and results • Overseeing daily operations, managing budgets, and setting performance objectives.• Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.• Managing internal and external stakeholder relations and negotiating contracts.• Planning, evaluating, and optimizing operations to be efficient and cost-effective.• Ensuring products and services comply with regulatory and quality standards.• Ensuring company standards and procedures are followed.• Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.• Dealing with escalated customer issues, incident reports, and resolutions.• Controlling and collecting on debtors• Strong focus and implementation on Health & Safety.

Ireland

Ireland

Working within a highly regulated industry, controlling the logistical regulated export of RDF and SRF. Adhering and applying all local and foreign legislative regulations, from the application process to the regulated movements. Compliance with all export and import requirements. Handled applications and implementations for all permits, ensure quality control from production to extinction. Controlled and executed all documentation required for the local and international trade. Delivery and storage adjustments are applied due to environmental effects as the product is heat sensitive and non-completion of a movement is not applicable.Develop and oversee budgets and assume responsibility for all contract estimation and costing.KEY ACCOMPLISHMENTS:•Develop business plans for the establishment of waste treatment facilities in prospective markets.•Liaise with National TFS and the International EPA Authorities to manage the TFS Process, including processing and monitoring all waste shipment applications, generating pre-notifications, and coordinating movements of shipments. Developing strong and reliable ties with the National and International Authorities.•Zero tolerance applied to all pre-notification and regulated movement documentation with a 100% approval rate on all audits held by the Authorities.•Negotiated and executed contracts for International WtE / EfW Power Stations(Waste-to-energy)/(energy-from-waste)•Restructured a financial bond system for all TFS movements.•Revamped old production line by implementing a preventive maintenance program—including machinery refurbishment—resulting in a 20% production increase.•Packaging process adjusted to comply to International Requirement.•Key accomplishments with applications and adjustments to implementations of regulated movements and regulations.

Portugal

Build and developed the Iberian infrastructure, from staffing logistics to the daily operations. Exports and imports globally including markets within and outside of Europe, client and supply base included – USA, Brazil, Venezuela, Southern Africa, China, Japan, Korea, Canada, Europe (Sweden, Germany, France, UK, Ireland, Italy, Portugal and Spain). GxP applied with all movements working from distribution to client, restructured over height and endcap packaging to ensure safe delivery of the product. Introduced newly developed products to the markets, accounted for up to 16% of the construction glass in both markets. Collaborated with large corporate clients, architects, and civil engineers and tendered proposals via projecting relevant products according to government and client specifications. Calculated cost structures with imports/export constraints and adjusted accordingly. Full experience in land and sea, delivery via containers (open and closed tops), gondolas, flatbeds, trailers. Assumed accountability for overall financials, SAP implemented internationally for easier control on availability, accuracy on time management for deliveries. Performed logistics tasks including purchasing, managing suppliers, planning materials requirements, and ensuring full compliance in all aspects. Remained abreast of all external influences, local and EU regulations and legislation policies, global energy impacts and environmental issues. Frequently attended engineering fairs in Dusseldorf, Milan, and Barcelona. Segmented and developed markets and implemented innovative strategies to maximize bottom-line profits.•Boosted company’s market share from 3% to 16%. •Identified, secured, and maintained long-term client relationships by assisting with product and technical information and providing training.•Met and exceeded clients’ needs and expectations and consistently provided service excellence. •Ensuring compliance of all documentation and financial guarantees.

Portugal

Managed a wide range of imports/exports administration duties and contracted consultants for technical specifications. Projected and controlled import dates and organised all documentation. Controlled budget, general banking, and foreign exchange. Reduced costs across company and conducted salary and wage computations.Key Accomplishments:• Negotiated transport costs to ensure company received best price.• Collected on past debts, significantly adding to company revenue.

Johannesburg Area, South Africa

Proactively managed the debt collection on assigned Portfolio of accounts. Issued statements to clients using established guidelines, deadlines, procedures and process driven methodology. Agreed payment plans with customers and ensured that they were adhered to. Resolution of queries to facilitate payments from customers. Prioritized and managed customer services to ensure a high level of customer satisfaction. Liaison and communicated with internal departments as required in order to maintain an accurate position on customer accounts. Preparade files for debt collection, including weekly reports on the credit control/debtor. Checking customer's credit situation followed by decision of whether the client has met the loaning criteria. Setting up the terms and conditions of the receivable and payable balances. Assist in the setting up of the credit control system. Identify changes in payment patterns and proposed actions to avert indebtedness. Ensured that all transactions are compliant with Company's policies and regulations.Key Accomplishments:• Improved the accuracy of budget forecasts.• Established good working relationships with customers/clients.• Expanded business development to include student loans, which increased loan business 25%.• Developed and implemented a program for customer feedback, improving customer satisfaction.

Bachelor Of Arts - Ba, Psychology, Level 8

Psychology, Philosophy, Exploring Psychological Research, Philosophy of Knowledge, Philosophy of Education, Social and Organizational.

Bsc Environmental Management, Sustainability Studies, Incomplete

Completed subjects: Air Quality; Waste Management and Occupational Safety and Health.

Bachelor Of Arts, Psychology & International Relations, Magna Cum Laude

Bachelor of Arts Degree in Psychology and International Relations