Amanda Curry Email & Phone Number

Maitland, Florida, United States

Maitland, Florida, United States

Coordination of over 300 users to convert their current access to YardiOne and ensure that credentials were able to access all appropriate Yardi Applications. Coordinate testing of Yardi software updates to ensure all functions operate accordingly. Identification and escalation to Yardi vendor of software defects and issues related to support tasks and functions. Communicating remotely and face to face with clients in an effective manner to resolve and research issues that come up. Promptly and productively addresses all tickets related to the Yardi systems including, CRM Flex, RentCafe Site Manager, Yardi Mobile Maintenance and Yardi Checkscanner.

Maitland, Florida, United States

Documenting support procedures in a timely manner to ensure that the client can follow and relieve issues.Coordinate testing of Yardi software updates to ensure all functions operate accordingly. Identification and escalation to Yardi vendor of software defects and issues related to support tasks and functions. Communicating remotely and face to face with clients in an effective manner to resolve and research issues that come up. Promptly and productively addresses all tickets related to the Yardi systems including, CRM Flex, RentCafe Site Manager, Yardi Mobile Maintenance and Yardi Checkscanner.

Maitland, Florida

Responsible for understanding the interactions between the organization and a customer by analyzing and coaching for peak performance in the call center team. Collaborating and partnering with linear departments and supervisors to come up with solutions to problems that arise during our processes.Monitoring the KPI’s of the Call Center team while coaching and giving weekly feedback sessions on how employees can improve performance by conducting call listening sessions. Maintain knowledge of the current process and procedures of the Application and Recertification processes and effectively communicating the processes to our team. Managing schedules, time off requests and call outs of employees to ensure the customer can always be assisted.

Maitland, Florida

Responsible for assisting clients and prospects of Concord Rents with leasing information from a select group of apartment communities. Inquiring more about the customer and what their needs and wants are for their future home. Frequently using up selling techniques for pricing and packages while also making sure it is what the customer is looking for. Additionally, made appointments for the prospects for tours of the property to meet with the leasing professionals on the property's site. Duties also included, being responsible for assisting with our application services team to be compliant with all Housing and Urban Department regulations and policies for the LIHTC properties that we offer. This position also includes, handling and listening to applicants concerns and questions throughout the application process while problem solving in a quick and efficient process. In addition, providing excellent customer service in tough situations and expressing compassion and empathy when needed.

Altamonte Springs, Florida, United States

Primarily responsible for supporting the Store Manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability. During my experience at this Chico's location we focused on building customer rapport and loyalty to ultimately build sales.

Winter Park, Florida, United States

Orlando, Florida Area

Responsible for setting up events scheduled within the community with a team of people to coordinate activities for that day. Working game days to coordinate and manage activities for the game attendees during pre game time. Following directions from the the team leaders to ensure all activities were scheduled correctly and on time and to ensure that the client we are serving was satisfied with the work we did.

Marketing, Business Administration And Management, General

Activities and Societies: Sales Club and Society for Marketing Professional ServicesDuring my membership in the Society of Marketing.

Associate Of Arts (A.A.), Educational Leadership And Administration, General

Activities and Societies: Phi Theta Kappa