Amanda Owen Email & Phone Number

As a Software-as-a-Service (SaaS) provider, Concur’s easy-to-use cloud-based and mobile solutions help companies and their employees control costs and save time. By driving innovation in the travel and expense industry, Concur is on a mission to create The Perfect Business Trip for both the individual traveler and enterprise organizations.In 2013, Concur was named “Best Self-Booking Tool" at the Business Travel Awards. Powering evolution in travel technology, the Concur Connect platform enables the entire travel and expense ecosystem of customers, suppliers and solution partners to access and extend Concur’s T&E cloud. Concur is trusted by thousands of companies in more than 100 countries and reaches millions of employees worldwide.Identifying business process improvement and cost reduction opportunities for multi-national, Enterprise customers through SaaS Travel and Expense solutions. Keen presentation skills to demonstrate broad range of Concur products, services, and processes.Effective in promoting benefits of Travel/Expense integration, platform benefits, and affecting change by maximizing Business Intelligence offerings.

Tapped by SAP Concur leadership to apply business acumen and strategic business perspective combined with deep understanding of SAP Concur technologies and their deployments to serve the unique and complex needs of Concur’s largest and most complex clients. Deliver high touch point customer service to identify the best ways to utilize Concur products based on client's business needs through personalized consulting, escalation management, executive engagement, empowerment, innovation and value management.

Brought on board to manage implementation, deployment, and ongoing support of core Expense and Invoice product solutions for a diversity of large market clients with contractual values between $100K - $300K. Tapped to serve as a mentor and trainer for new and developing Implementation Managers. Proactively participated in multiple internal development teams focused on micro projects that directly impact internal processes, such as design of a collaboration site for the development team as well as creation of an Accelerated Implementation opportunity.Highlights of my Achievements Include:==> Consistently met or exceeded NPS on customer satisfaction surveys throughout tenure. ==> Recognized in 2018 & 2019 as an SAP Catalyst, a year long development program for high achievers and identified rising leaders.==> Served as an SAP ENGAGE Ambassador in 2018, an internal initiative to promote employee engagement within the company.==> Promoted SAP employee participation in community service as an SAP Volunteer Ambassador.

Alpharetta, Ga

Recruited to lead all operational aspects of company programs and systems on behalf of the Managing Directors and Chief Technology Officer for this OEM product developer including; Travel and Expense, Accounting, Corporate Card Program, and Fleet Management. Negotiated contracts and contributed to implementation of new systems and training of new personnel. Developed company policies related to business development and new client management implementation. Highlights of my Achievements Include:==> Saved the company $65K/annually through savvy contract negotiation. ==> Directed all aspects of a large scale facility move including, design, construction, layout and move. Sourced and negotiated with vendors to ensure top quality and on time project completion.

I was promoted to serve as the primary liaison with licensors on marketing initiatives for their brands. Supervised marketing development before and after brand acquisition and created and executed market research and analysis for brand optimization, recommending brand strategy in alignment with corporate vision. Highlights of my Achievements Include:==> Negotiated several high value contracts with leading companies including Harley Davidson.==> Proactively sourced and fostered strategic partnerships with outside vendors to maximize relationship synergies.

Upon joining MDI Entertainment, a scientific games developer, I served as the primary collaborator on the design and development of MDI Zone, an Intranet solution and client-interface system, used by the company and its partners. Secured approvals on media, promotional, and artwork materials.Highlights of my Achievements Include: ==> Seamlessly and accurately maintained data and contractual obligations for 200+ licensed brands within the Intranet solution.

• Assisted management with scheduling and planning of industry trade events.• Composed ad copy for marketing materials such as press releases distributed to trade magazines.• Tracked and relayed information regarding gaming industry changes, product placement, competitor strategies, and other industry-specific data to internal departments’ initiative planning teams.

Launched my professional career coordinating all aspects of product development marketing efforts for this large flooring retailer. Contributed to design of promotional and convention materials, sales presentations, and retail instructional guides.Highlights of my Achievements Include:==> Designed member and vendor databases to more effectively track data, and to create queries and reports essential to production quality and efficiency.==> Spearheaded market research to identify market trends and monitor competitor pricing.

• Developed and instituted business process procedures, training, and program maintenance.• Overhauled client information database including monthly status reports dispatched for corporate review.• Cultivated new business process to transfer new enrollment information to Atlanta Gas Light Company more efficiently.

Master Of Arts (M.A.), Organizational Leadership

Post Master'S Certification, Adult Learning

Bachelor Of Arts (B.A.), Entrepreneurial And Small Business Operations

Business Management

Activities and Societies: Delta Phi Epsilon Sorority Intramural Aerobics Instructor