As the Community Outreach Specialist at Crank Arm Brewing Company, I manage and coordinate events both on-site in our taproom and off-site at various venues. My responsibilities include reaching out to local businesses, hotels, apartment complexes, real estate ventures, and charities to organize events that cater to their staff, residents, or support their charitable causes. I handle all aspects of event booking and logistics, ensuring positive experiences for event hosts and their… Show more As the Community Outreach Specialist at Crank Arm Brewing Company, I manage and coordinate events both on-site in our taproom and off-site at various venues. My responsibilities include reaching out to local businesses, hotels, apartment complexes, real estate ventures, and charities to organize events that cater to their staff, residents, or support their charitable causes. I handle all aspects of event booking and logistics, ensuring positive experiences for event hosts and their guests.Additionally, I create event graphics for Crank Arm Brewing Company, and approve outside event graphics and marketing collateral. This involves designing promotional materials, overseeing branding consistency, as well as event copy to maximize event visibility and engagement and to ensure all events and promotions comply with state A.L.E. laws. Show less

PublicInput is a Series A SaaS company that helps remove communication and engagement barriers between local/regional government entities and their constituents. Serve as a client “co-pilot” in setting up and managing virtual public meetings to improve engagement, prevent user error, and maximize relevant tools that support event success.Work closely with customer SMEs to deliver high-quality implementations and plan, design, coordinate, and execute projects according to specific… Show more PublicInput is a Series A SaaS company that helps remove communication and engagement barriers between local/regional government entities and their constituents. Serve as a client “co-pilot” in setting up and managing virtual public meetings to improve engagement, prevent user error, and maximize relevant tools that support event success.Work closely with customer SMEs to deliver high-quality implementations and plan, design, coordinate, and execute projects according to specific requirements and constraints.Customize CSS Services within the platform, including branding, programming content, email marketing, and more.Provide platform migration and consolidation services, including discovery and planning, identifying discrepancies and stagnant data, and API Integrations. Show less

Served as the product expert working with each client to ensure the success of the platform, including facilitating public meetings and enabling methods for improving constituent engagement.Created all initial instructional design materials relating to the product. Contributed to strategic development from the ground up for the department, including creating and refining SOPs. Led employee product training program, including bi-weekly continuing education on and quarterly… Show more Served as the product expert working with each client to ensure the success of the platform, including facilitating public meetings and enabling methods for improving constituent engagement.Created all initial instructional design materials relating to the product. Contributed to strategic development from the ground up for the department, including creating and refining SOPs. Led employee product training program, including bi-weekly continuing education on and quarterly product knowledge checks for the Customer Success team.Customer Training: Developed resources, including course planning, outline, and design for initial onboarding, refresher training, modules, and advanced topics.Held 2 live virtual training sessions and up to 6 virtual product demos per week.Leveraged Learning Management Systems (LMS), including Coassemble and Udemy. Used Garage Band, iMovie, and Loom to create and edit audiovisual training modules. Show less

Product Subject Matter ExpertOnce PublicInput began to grow in size, clients were assigned to all members of the Success Team. I maintained relationships with quartery (or as needed) touchpoints with 30 government agencies in my portfolio via email and virtual meetings or trainings.Helped clients learn to use our product to design surveys and landing pages, providing best practices and design layout advice. Documentation / Technical Writing: Created content for new… Show more Product Subject Matter ExpertOnce PublicInput began to grow in size, clients were assigned to all members of the Success Team. I maintained relationships with quartery (or as needed) touchpoints with 30 government agencies in my portfolio via email and virtual meetings or trainings.Helped clients learn to use our product to design surveys and landing pages, providing best practices and design layout advice. Documentation / Technical Writing: Created content for new product updates, help center how-tos, videos, product tours, etc.Managed Knowledge Base, including technical writing for support articles and curating topics for articles via Asana tasks.Created In-app messaging, guided product tours, product and email updates (Pendo, Beamer, Intercom) Show less

Managed operations and client-facing interactions supporting ~35 customers per week. Hired and trained a customer support team of 3, providing regular feedback, 1-1 coaching, and leading weekly meetings. Developed Standard Operating Procedures and processes.Oversaw ticket management in Intercom, ensuring resolution or escalation within 5 minutes. Created client chatbot interface, and crafted macro responses for FAQs or requests, as well as provided live meeting support… Show more Managed operations and client-facing interactions supporting ~35 customers per week. Hired and trained a customer support team of 3, providing regular feedback, 1-1 coaching, and leading weekly meetings. Developed Standard Operating Procedures and processes.Oversaw ticket management in Intercom, ensuring resolution or escalation within 5 minutes. Created client chatbot interface, and crafted macro responses for FAQs or requests, as well as provided live meeting support and troubleshooting using Intercom.Created ticketing process and tools, documentation, and DevOps feature request and bug card templates. Documentation / Technical Writing: Created content for new product updates, help center how-tos, videos, product tours, etc.Managed knowledge base and organization, including technical writing for support articles and curating topics for articles Show less

Provided graphic design for email and blog layouts, graphics, conference materials, product design, and more.Created detailed user experience stories to improve functionality and experience.User tested and documented bugs within the product, reporting on human factors improvements the design and development team.

Designed in-house graphics, promotional posters, social media posts, and digital message board content for a brewery and taproom.Created "Funky Ride Series" craft beer bottle labels.Contributed to the operations of the local company, including office management, inventory, banking, customer service and event coordination.

I worked at the original Greensboro location for 5 years. I moved to Raleigh In February 2010 and was part of the original opening team who trained new staff. I've also done some design work for the restaurant, such as table tents, signage, flyers, and other promotional items.- 2009: Children's coloring menu for Natty Greene's (in use from 2009-2012)- 2010 & 2011 Durham Bulls baseball shuttle promotion (table tent)- 2011 Parking signage- Chalkboard advertisements &… Show more I worked at the original Greensboro location for 5 years. I moved to Raleigh In February 2010 and was part of the original opening team who trained new staff. I've also done some design work for the restaurant, such as table tents, signage, flyers, and other promotional items.- 2009: Children's coloring menu for Natty Greene's (in use from 2009-2012)- 2010 & 2011 Durham Bulls baseball shuttle promotion (table tent)- 2011 Parking signage- Chalkboard advertisements & seasonal messages (can bee seen in my portfolio) Show less

Developed assets for the company rebranding from Wave Front Computers to Wave Front Studios, including new logo, flyers, blogs, and graphics.Developed game icons and characters for a mobile game prototype using Adobe Illustrator.Technologies: Adobe Creative Suite (InDesign, Illustrator, Photoshop)

I edited wedding photos and arranged them for wedding albums. I was trained in photo editing by Carisa Chee, and learned how to use Photoshop actions to clarify or change the tone of photos. I created the albums with Fundy Album Builder. This job helped me better understand how to use photoshop tools and my bamboo tablet.

BRHS needed a site to showcase their staff, services and accreditation. I also created a slideshow feature to display staff & client photos on the site.

I was contracted to create a new Web site to include DSA's new line of doors. Their door collections expanded from three collections to ten, creating the need for a new site. The site I created was over 110 pages.

My responsibilities included opening and closing the student art gallery on weekends and designing posters to advertise the student exhibitions that were being held there. (1 Semester Internship.)