Amanda Keating Email & Phone Number

Cherry Hill, Nj, Us

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania

Mount Laurel, New Jersey

Responsible for development and execution of project plans for Learning and Development department supporting both Call Center and Corporate business channels. Assigned projects to training team members while creating and documenting detailed project components such as needs assessments, project plans, training plans and policies.Managed multiple projects budgeted $100K to $6 million. Projects varied in complexity and strategic importance to the organization.• Created scope, identified stakeholders and maintained project plans for multiple, concurrent enterprise-wide projects that included new policies, processes system integrations, and communicating with business lines while adhering to regulatory requirements. • Partnered with Legal stakeholders to manage required compliance updates for training programs per regulatory requirements of Consumer Financial Protection Bureau (CFPB) and Bank Secrecy Act (BSA). Implemented an annual compliance training series thereafter to include instructional design development processes and procedures.• Managed an average of 10 – 15 projects simultaneously ranging from 1 week to 4 years from inception to competition.• Prepared project documentation to include: o Needs Assessments o Statement of work o Training Project Charters and Scope Documents o Employee Readiness Plans and Training Schedules• Organized and conducted recurring meetings with business partners and inter-departmental resources.• Prepared presentations for strategic updates and new training proposals for business partners and executive committees.

Mount Laurel, Nj

Responsible for presenting and supporting organization-wide training. Encompassed a variety of areas including, but not limited to New Hire training, compliance training, department specific training, and training pertaining to new or changes to applications that are used exclusively by Freedom Mortgage.Facilitated Training Programs for organization-wide training. Evaluated participants to ensure subject material was conveyed in effective manner. Including, but not limited to: New Hire Onboarding Training, Mortgage Operations Systems, Continuing Education, new processes, and updating compliance/regulatory policies company-wide.• Managed vendor relationships including budget for Learning and Development Corporate and Call Center divisions.• Liaison between Freedom Training’s Department and third-party contract agencies for Operations Department.• Communicated with Sr. Management and their departments heads to ensure consistency with practices and schedules training programs, providing metrics when appropriate.• Managed training programs for four separate corporate acquisitions.• Identified employee developmental/training needs and develops programs and initiatives to meet those needs to enhance performance.• Integrated new learning management system as Sr. Learning Management Administrator• Worked with Information Technology and Security Departments to assist with development and facilitation of programs and processes. • Participated as a mentor for Freedom Mortgage Mentor Program.• Implemented baseline project management methodologies throughout the Learning & Development department.

Bachelor'S Degree, Information Technology Project Management

Education record