- Creation of the entire post sales client journey from zeroCreated a process for former B2B users that wanted to migrate to B2C, ensuring an easy transition- Creating rapport with all corporate levels within hiring companies to drive up adoption and develop clientrelationships- Providing HR with ongoing support at all times from simple information such as coverage to complex issuesincluding contract migration, price adjustment, regulations and etc- Partner with the… Show more - Creation of the entire post sales client journey from zeroCreated a process for former B2B users that wanted to migrate to B2C, ensuring an easy transition- Creating rapport with all corporate levels within hiring companies to drive up adoption and develop clientrelationships- Providing HR with ongoing support at all times from simple information such as coverage to complex issuesincluding contract migration, price adjustment, regulations and etc- Partner with the Onboarding team for a seamless transition both with internal and external stakeholders,processes and policies > specially for clients that offered more than one health provider- Conduct business review meetings, presenting results and setting engagement goals for HRs and end users withAlice- Source and develop opportunities to grow existing businesses proving value from moment one and continuouslyinserting health results into the conversation as well as working to bringing bureaucracy to a 0 on a veryinefficient industry- Creation of an NPS and CSAT process Show less

- Onboarding new clients, applying and development training and engagement strategies- Create rapport from moment one, ensure clients feel confident and safe with the product, exploringall possible solutions we might offer- Own client relationship from Onboarding and Ongoing roster, for different types and sizes of carriers- Analyze, confer and educate client on data format and first requirements to start using the software- Assist with basic integration with other… Show more - Onboarding new clients, applying and development training and engagement strategies- Create rapport from moment one, ensure clients feel confident and safe with the product, exploringall possible solutions we might offer- Own client relationship from Onboarding and Ongoing roster, for different types and sizes of carriers- Analyze, confer and educate client on data format and first requirements to start using the software- Assist with basic integration with other software- Liaison with several different stakeholder within on carrier and managing relationship with all ofthem- Creation of an NPS and CES process- Ensuring complete relationship between CS, product, support and sales create thee best experiencepossible to our new and existing clients Show less

Leading a 3 people team, accounts KPIs and success indicators as well as managing a team,individual and target account strategies to meet and exceed MRR.- Monitor all accounts KPIs from Sales Handover to Client Success, implementing a successplan and acting to prevent drops in conversation rate, one of the main KPIs- Develop and implement area strategies, projects, processes, to ensure adoption, growth andretention, such as post sales client journey, NPS and CSAT measurement… Show more Leading a 3 people team, accounts KPIs and success indicators as well as managing a team,individual and target account strategies to meet and exceed MRR.- Monitor all accounts KPIs from Sales Handover to Client Success, implementing a successplan and acting to prevent drops in conversation rate, one of the main KPIs- Develop and implement area strategies, projects, processes, to ensure adoption, growth andretention, such as post sales client journey, NPS and CSAT measurement and churn prevention- Developing materials such as playbooks, videos and written content to guide internal andexternal stakeholders- Manage and follow up on strategic accounts performance, working with onboarding specialiststo ensure world class experience from end to end- Leading client > product feedback and Onboarding >Key Areas relationship- Working with sales, marketing and product to continuously improve the platform Show less

- Management of launch pipeline- Developing process, support materials and product update information for internal andexternal use, liaising with several stakeholders globally- Nurturing accounts, farming possibilities for new use cases and additional business unitswithin onboarded accounts- Management of post Onboarding Mid Market Accounts with high potential to exceed expectedrevenue- Growing relationships with all levels within the companies to ensure partnership… Show more - Management of launch pipeline- Developing process, support materials and product update information for internal andexternal use, liaising with several stakeholders globally- Nurturing accounts, farming possibilities for new use cases and additional business unitswithin onboarded accounts- Management of post Onboarding Mid Market Accounts with high potential to exceed expectedrevenue- Growing relationships with all levels within the companies to ensure partnership success- Presenting results and leading upsell and crossell conversations Show less

Customer Service Analyst working on labs and doctors relationship, piece repairstimeline and managing phone and email inquiries.- Customer service for labs and final clients for status updates, quotes and salessupport- Responsible for updating a strict process for entry and exit of products throughthe repair lab- Guaranteeing the correct process for repairing and delivering of hundreds ofhearing aids a day

Working in a temporary assignment at Uber's Greenlight Hub for driver customer servicepersonally and over the phone.Confirming the integration and working on the successful onboarding process for Uberdrivers in English and SpanishResponsible for keeping over 3,000 drivers up to date with documents and policies theyneeded to continue the partnership and activating recent churnsResponding to inquiries and issues, working closely with a large team for a high endcustomer… Show more Working in a temporary assignment at Uber's Greenlight Hub for driver customer servicepersonally and over the phone.Confirming the integration and working on the successful onboarding process for Uberdrivers in English and SpanishResponsible for keeping over 3,000 drivers up to date with documents and policies theyneeded to continue the partnership and activating recent churnsResponding to inquiries and issues, working closely with a large team for a high endcustomer experiencePart of the "Alfred team" an experimental driver relationship team working from NewZealand to reactivate and help Australian drivers. Show less

2nd Onboarding Specialist hired in the Uber for Business organization helping tocreate the process and trainings used for the global expansion of the position.Responsible for ensuring all the documents and processes were met to launch newaccountsSupporting the sales team, training new clients to use UTB3s platform and helpingthem reduce transportation costs matching their needs to the configuration of adashboard, reports and policies, while improving the management of… Show more 2nd Onboarding Specialist hired in the Uber for Business organization helping tocreate the process and trainings used for the global expansion of the position.Responsible for ensuring all the documents and processes were met to launch newaccountsSupporting the sales team, training new clients to use UTB3s platform and helpingthem reduce transportation costs matching their needs to the configuration of adashboard, reports and policies, while improving the management of employeetransportLiaison with sales executives, marketing, support and client success managers toensure a smooth and enjoyable personalized experience to B2B clients. Show less