Amanda Holmen Email & Phone Number

Greater Boston Area

Develop and maintain library’s central role as information resourceConduct in-depth research projects and answer diverse reference questions Manage library collectionsWork in tandem with marketing department to conduct business development research and tomonitor relevant speaking engagement opportunitiesMonitor current trends and events in architecture.

• Managed library collections
• Conducted in-depth research projects and answered basic reference questions
• Developed policy with other library staff to better manage ongoing presentations in the library
• Managed projects including updating classification systems, adding new collections and materials to library
• Promoted library services to current staff and conducted library tours for new employees to educate them about the services provided in the library

• Responsible for total servicing relationship of assigned accounts, including resolution of operational issues with third-party providers/vendors
• Track outstanding issues, initiate weekly log calls and act as member/client advocate
• Additionally responsible for project management and implementation of new programs and system enhancements instituted by NEBA, First Data Resources, MasterCard, Visa, or its vendors or members
• Prepared and presented internal and external presentations and communications to members and staff to ensure ongoing training as well as communicate industry requirements and changes
• Mentor junior Member Relations Associate assigned to assist in day-to-day account management functions, resolution and tracking of issues

Masters, Library & Information Science

Bachelor Of Arts, International Studies

Activities and Societies: Writing Center Tutor & Editor, Sigma Alpha Iota, Symphonic Band

Education record