Amanda Fish Email & Phone Number

• Responsible for service delivery of large corporate accounts with nation-wide onsite locations• Formulate recruiting strategies and optimize team scale and support structure to help clients achieve hiring goals with efficiency• Directly manage a team of eight people leaders, and indirectly manage a team of 30 field delivery employees, fostering a culture of growth, creative solutioning, and desire to succeed• Strategically identify areas of opportunity for growth and efficiencies, assess business needs, develop and implement solutions to drive improved bottom-line revenue• Partner with clients as industry expert on labor market trends to provide insight, analysis, and recommendations • Enhance focus on candidate new hire experience to improve their time on assignment, and increase reputation and retention (resulting in cost savings internally and externally with reduced rework)

• Work to provide best-in-class customer service to a portfolio of national accounts• Liaison for field colleagues, internal corporate departments, Clients and Third-Party Vendors • Expert on accounts within portfolio; supply reporting and tactical information used for account growth, quarterly business reviews, and other client meetings • Assist with billing management, collections, and reconciliation to ensure customer payments were timely • Monitor contractual compliance with regards to pricing accuracy and background screening compliance• Review monthly workers compensation reports and work with Field and Risk Management teams to act when negative trends appear• Assist with the development and implementation of Account Specific Processes as needed: o Provide oversight to create program SOPs to resulting in consistent sharing of best practiceso Develop and implement attendance/retention policies and planso Implement reporting to provide insight into financial, headcount, and attrition trendso Monitor and manage Service Level Agreement and Key Performance Indicators

Touring With Cirque Du Soleil

• Travel to and work on-site in each city, staying six to ten weeks per market, throughout the US and Canada• Responsible for management of onsite team, client relationship, onsite operations, employee relations, associate care, and retention initiatives • Manage and coordinate recruiting with local Adecco office to hire over 150 local associates per city• Create complex weekly shift schedule for all associates according to Cirque’s specified needs• Manage all payroll and invoicing processes to ensure accurate billing on a weekly basis• Responsible for hosting “postmortem” with Cirque tour management at the close of each city

Greater New York City Area

• Perform full-life cycle recruiting duties for the General Staffing division, including sourcing, screening and interviewing candidates, negotiating, extending and closing offers and completing on-boarding documentation • Administer and analyze assessments, perform background and reference checks • Monitor job performance and candidate/manager satisfaction, administer performance motivation, counseling, coaching, and disciplinary measures • Develop credibility and trust with clients by providing expertise in best practices, delivering quality service and exceeding client expectations • Provide outstanding customer service to both the candidate and client base