Responsible for demonstrating leadership by making improvements to work processes and helping to train others. Motivate and encourage team members to communicate more openly and constructively with each other. Attend group meetings to provide information on agency services, requirements, and procedures. Connect individuals with relevant community resources. Emergency room response to support sexual assault survivors through the rape exam and provide advocacy. Support crisis intervention and advocacy for victims of domestic violence, sexual assault, and human trafficking. Deliver on-call and overnight support to victims on the 24-hour crisis line. Evaluate and address individual client needs and concerns. Complete reports, paperwork, and documentation accurately and on time. Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations. Maintain documents by managing files following established procedures. Recognize crisis situations, assessing potential danger to clients and other individuals. Remain calm in emergency and crisis situations.

Responsible for supporting crisis intervention and advocacy for victims of domestic violence, sexual assault, and human trafficking. Deliver support to victims on the 24-hour crisis line. Evaluate and address individual client needs and concerns. Built trust and rapport with victims of violent crimes by remaining calm and compassionate in a variety of situations. Inspect and proofread documents to check accuracy. Maintain documents by managing files following established procedures. Recognize crisis situations, assessing potential danger to clients and other individuals. Remain calm in emergency and crisis situations.

Responsible for preparing and processing legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements. Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials. Organize and maintain law libraries, documents, and case files. Take phone calls and schedule appointments. Assist attorneys in collecting information such as employment, medical, and other records. Prepare and distribute invoice to bill clients or pay account expenses. Attend legal meetings such as client interviews, hearings, or depositions, and take notes. Review publications and perform database searches to identify laws and court decisions relevant to pending cases. Make photocopies of correspondence, documents, and other printed matter.

Responsible for managing internal investigations into allegations of discrimination and/or sexual harassment. Conduct research into disciplinary and grievance issues utilizing current dispatch systems and then make recommendations for remediation and suggest the optimal course for action. Provide excellent customer service by deescalating problematic customer concerns while maintaining a calm and friendly demeanor. Also responsible for managing a high volume of incoming customer calls with a high level of professionalism and action. Utilize ALC’s Trip Entry system to log all customer information daily. Provide continuous problem solving for transportation issues with customers and properly document each transaction. Also responsible for being able to read and understand maps and other geographical software. I am able to effectively and efficiently communicate via telephone, email, and various messaging applications with a wide variety of customers, clients, and employees from multiple demographics. Proficiently utilize multiple computer systems and applications daily such as operating Salesforce, Power Apps Billing Adjustments, VMWare Applications, NTS, and Microsoft Outlook and Teams in order to excel in my role as Customer Care Specialist.

Responsible for creating schedules in NTS and dispatching drivers to various sites. Maintained excellent records of vehicle logs, records of cargo, and billing statements in accordance with regulations. Provided training to workforce and evaluated workforce regularly to ensure work performance met company standards. Communicated daily with customers, clients, and workforce within the inbound call center to complete dispatch support for all reservation calls. Effectively resolved complaints issued by customers by employing excellent communication skills. I was able to provide exceptional customer service and support to all customers who placed a call to the call center.

Provided administrative support to executives by handling the management of communications, placing telephone calls, reviewing and prioritizing incoming and outgoing mail, and typing all correspondence. Responsible for preparing packages for shipment by generating packing slips and arranging courier deliveries. Maintained the inventory for all supplies to prevent any shortages. I coordinated project materials by managing physical and digital files, monitoring spreadsheets in Microsoft Excel and updating reports regularly. Organized and maintained a filing and document management system by coordinating, archiving, and purging files to streamline the office. Planned events and department activities, which required coordination with acquiring venues, developing guest lists, and organizing catering services. Did photography for campaigns and advertisement for companies such as Joann Fabric, Brother Sewing, Swarovski Crystals, and Wet Ones.