Amanda Finnsson Email & Phone Number

Irvine, California, United States

Irvine, California, United States

• Overseen projects request by our customer to be completed anywhere from up to 160 stores throughout the US West Coast including locations in AK, HI, CA, WA, OR, and NV. • Designated and schedule technicians to complete project scope of work that include but not limited to Handyman, Electrical, and Data work.• Submitting and tracking quotes and change orders for our customer to approve.• Scheduling and tracking material to be sent for project install.• Tracking… Show more • Overseen projects request by our customer to be completed anywhere from up to 160 stores throughout the US West Coast including locations in AK, HI, CA, WA, OR, and NV. • Designated and schedule technicians to complete project scope of work that include but not limited to Handyman, Electrical, and Data work.• Submitting and tracking quotes and change orders for our customer to approve.• Scheduling and tracking material to be sent for project install.• Tracking completions and report back, updating and formatting floorplans, create scope of work overviews, trackers, and reference sheets for technicians as needed. • Act as liaison between technicians and our customer when issues occurred.• Overseen multiple projects taking place at any given time pending the demands of our customer.• Trained and interviewed new maintenance coordinators.• Conducted vendor searches to find and build relationships with potential new technicians to assist throughout the western region maintenance tickets and project. • Being one of three other coordinators to act as a 24/7 contact for our customer to respond to emergency calls in a timely manner. • Manage expense report for emergency service calls that required onsite payment. • Creating Invoices using Fieldpoint program and submit invoices to our customer for approval prior.• Request Access Cards for Technicians to stores in their region. Show less

• Heavy phone and email usage to conduct searches new service vendors• Maintain and develop existing and new vendor relationships by establishing preferred vendors• Maintain vendor data and contacts• Provide updates and work with clients and facilitate regarding current and new work orders. Update clients as well regarding completion of service requests in a timely manner.• Manage, organize, and update work orders as needed for client. • Coordinate and follow up with Calico… Show more • Heavy phone and email usage to conduct searches new service vendors• Maintain and develop existing and new vendor relationships by establishing preferred vendors• Maintain vendor data and contacts• Provide updates and work with clients and facilitate regarding current and new work orders. Update clients as well regarding completion of service requests in a timely manner.• Manage, organize, and update work orders as needed for client. • Coordinate and follow up with Calico Project Managers and vendors to ensure work order completion.• Worked with Calico Logistics to order material and arrange delivery of material to vendors and contractors to complete work.• Serves as liaison with contractors on any problems concerning service repairs• Complete other administrative duties as assigned Show less

Irvine, California, United States

• Receptionist• Schedule drivers to pick up and deliver materials on a daily basis throughout Southern California• Update & maintain schedule boards daily• Ordering material / Processing orders / Tracking orders• Update & maintain job spreadsheets daily• Sample tracking and approval tracking• Daily communication with multiple vendors / supervisors• Setting up appointments with home owners and builders for technicians to come out repair tile and stone in clients… Show more • Receptionist• Schedule drivers to pick up and deliver materials on a daily basis throughout Southern California• Update & maintain schedule boards daily• Ordering material / Processing orders / Tracking orders• Update & maintain job spreadsheets daily• Sample tracking and approval tracking• Daily communication with multiple vendors / supervisors• Setting up appointments with home owners and builders for technicians to come out repair tile and stone in clients homes• Office Supplies Ordering / Inventory Show less

• Entering invitations for timeshare presentations booked by marketing agents out on the field and at the resort• Provide marketing managers and team with daily and weekly reports from the front desk system• Assist with assigning marketers of arrivals on a daily basis• Kept inventory of hardware for marketing agents on the field• Maintain a daily and weekly tour manifest noting date and time of provided tour slots. • Prepared bank deposits on a regular basis• Kept… Show more • Entering invitations for timeshare presentations booked by marketing agents out on the field and at the resort• Provide marketing managers and team with daily and weekly reports from the front desk system• Assist with assigning marketers of arrivals on a daily basis• Kept inventory of hardware for marketing agents on the field• Maintain a daily and weekly tour manifest noting date and time of provided tour slots. • Prepared bank deposits on a regular basis• Kept records of all deposits collected from our In House Marketing Team on a daily basis• Use of Microsoft Office on a daily basis• On occasion took reservations for guest needing to book a timeshare presentation over the phone• Ran soft credit scores for all potential guest wanting to attend a presentation to see if they qualify• Distribute the information to tour reception, sales and marketing leaders on site while ensuring all reported arrivals and tours are accurate.• Communicate and partner with tour reception to ensure accurate tour status• Work independently and interact with other departments within the company • Used Wyndham's computer operating systems (Citrix, ePiphany, TIPs, Focus, CRS and Pitch) Show less

• Receptionist role• Filing, faxing, scanning and other elementary office procedures• Daily use of Microsoft Outlook, Excel, and Word• Handled the HR role in the on boarding & off boarding procedure for new and former employees• Calendared meetings, reviews, and other essential appointments• Prepared credit card reconciliations monthly• Order office supplies• Put together expense authorization and expense reports• Generating and tracking parcels for FedEx, USPS… Show more • Receptionist role• Filing, faxing, scanning and other elementary office procedures• Daily use of Microsoft Outlook, Excel, and Word• Handled the HR role in the on boarding & off boarding procedure for new and former employees• Calendared meetings, reviews, and other essential appointments• Prepared credit card reconciliations monthly• Order office supplies• Put together expense authorization and expense reports• Generating and tracking parcels for FedEx, USPS, and UPS• Responsible of inventory for hardware, software, and office supplies Show less

• Operated a cash register.• Commission based sales.• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices• Consulted with customers on the latest styles and trends.• Kept the showroom clean and maintained neat, orderly product displays.

Lake Forest, Ca

• Handled customer complaints personally to verify they were properly handled.• Provided information in response to customer inquiries about possible rental homes.• Demonstrated mastery of customer service call script within specified time frames.• Ran reports to fulfill customer report requirements.• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.• Cross-trained and provided back-up for data entry representatives when… Show more • Handled customer complaints personally to verify they were properly handled.• Provided information in response to customer inquiries about possible rental homes.• Demonstrated mastery of customer service call script within specified time frames.• Ran reports to fulfill customer report requirements.• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.• Cross-trained and provided back-up for data entry representatives when needed.• Fielded an average of 75-100 customer service calls/emails per day.• Assisted with troubleshooting and sending out techs for maintenance issues in rental homes. Show less

Santa Ana, Ca

• Created spreadsheets to improve inventory management and reporting accuracy.• Organized and looked over weekly reports for the front desk to track customer service success.• Cross-trained and provided back-up for the on-site restaurant.• Guaranteed positive customer experiences and resolved all customer complaints.• Kept records of room availability and guests' accounts using computers.• Processed guest payments for room charges, food and beverage charges and phone… Show more • Created spreadsheets to improve inventory management and reporting accuracy.• Organized and looked over weekly reports for the front desk to track customer service success.• Cross-trained and provided back-up for the on-site restaurant.• Guaranteed positive customer experiences and resolved all customer complaints.• Kept records of room availability and guests' accounts using computers.• Processed guest payments for room charges, food and beverage charges and phone charges.• Greeted and registered guests and issued room keys as well as acting as concierge services for a 3-star, 145-room hotel.• Fostered strong working relationships with all hotel departments. Show less

Laguna Hills, Ca

• Operated a cash register.• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.• Guided customers in choosing items that reflected personal style and shape.• Replenished floor stock to ensure product availability for customers.• Maintained visually appealing and effective displays for the entire store.• Marked clearance products with updated price tags.• Exchanged returned merchandise for customers quickly and… Show more • Operated a cash register.• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.• Guided customers in choosing items that reflected personal style and shape.• Replenished floor stock to ensure product availability for customers.• Maintained visually appealing and effective displays for the entire store.• Marked clearance products with updated price tags.• Exchanged returned merchandise for customers quickly and efficiently. Show less

General Studies

Activities and Societies: Choir General Education, Interior Design, Event Management

High School, General Studies

Activities and Societies: Theater Production, PAL, Mock Trial General Education

Associate Of Science - As, Business Administration And Management, General

In progress

Associate Of Science - As, Business Administration And Management, General