*Aid the Customer Success Manager with overseeing the support team.-Assist with ticket escalations from Tier I and Tier II support team members.-Review and edit Jira tasks entered by Tier I and Tier II support staff for accuracy, details, and clarity before moving tasks into production.-Specialize in developing bids and mock-ups for custom requested projects for clients.-Write knowledge articles and scripts for videos regarding system functionality and best practices for clients and internal agent use.-Act as the liaison for support with the QA team to effectively communicate concerns and needs between departments.

*Responsible for driving customer retention and providing exceptional service of six programs for school districts throughout eight states.-Develop and foster long-term relationships with customers, enhancing the overall experience and ensuring retention.-Provide seamless post-sale onboarding experience, as well as day-to-day support, training, and continual operational guidance for users.-Troubleshoot complex client SaaS issues with users through chat, email, and phone in Zendesk, documenting steps taken to collaborate with cross-functional teams to find resolutions.-Detail bugs in Jira, test and record the details of reported issues before engaging developers, then test recorded fixes and system enhancements developed prior to live deployment.-Develop and deploy strategies to improve customer experience, increase customer retention, and enable account growth.-Write and publish knowledge base articles and training materials for SaaS functions.

[A division of AMN Healthcare, formerly Linde Healthcare]*Recruited physicians nationwide via phone and email for temporary work assignments.-Maintained database of providers and confidential information.-Coordinated administrative tasks including credentialing documents, contracts, timesheets, and bi-weekly billing statements.-Negotiated provider rates and contracts.-Managed project coordination through the provider placement process.

*Coordinated development and marketing for lighting products sold in major retail outlets and online. -Communicated with various contacts at each account and factories overseas to negotiate pricing, ensure timely production of prototype items, delivery of the current product, renderings of new item ideas, and testing and details of new products.-Developed presentations to pitch products to potential retailers and new items to current accounts.-Maintained awareness of competitors' products and research market data for customers.-Wrote copy for online presence and other marketing materials.-Organized sales data analytics and reports.-Worked with online systems such as Retail Link, Vendornet, Vendor Central, and 1SYNC to initiate and upload new and current product details, monitor sales activity, and extract sales data.