My job duties included:• Originating Residential Mortgage Loans: Conventional, FHA, VA and internal portfolio options.• Provide effective coverage for the seven branches in my region regarding all mortgage needs. • Responsible for the protection and confidentiality of clients’ information• Liaison between the Borrowers (Client), Realtors, Title & Escrow and internal team of processing and underwriting. • Direct marketing of realtors through office visits and follow up techniques such as calls, emails and mailers• Direct marketing of branch partners through regular branch visits providing education to new employees regarding what we offer. • Cross selling internal bank products including savings and checking accounts, credit cards, business services, etc.

My job duties included: • Responsible for maintaining the scheduling and waitlist rotation of a 42 bed detoxification and residential substance abuse facility. • Effectively managed a larger volume of daily calls from potential clients and their loved ones requesting information. • Completed a concise review of all applications to insure the accuracy of all clinical and demographic information provided and to determine appropriate placement.• Responsible for strict compliance with all confidentiality requirements as set forth by federal laws 42 CFR and HIPPA.• Effectively explained the financial obligations of the client and successfully negotiated and collected client intake and meds incidental fees. • Entered all required client information into NHIPPS.• Maintained regular contact with all referral sources and continually marketed the facility. • Liaison between prospective clients and the clinical staff.

My job duties included: • Selling Retail Mortgage Loans• Responsible for the protection and confidentiality of clients’ information• Liaison between the Lenders, Title & Escrow, Realtors, Appraisers & Borrowers (Client). • Direct marketing of realtors through office visits and follow up techniques such as calls, emails and mailers

My job duties included: • Back up to the branch manager. Responsibilities included opening the branch, balancing and closing the branch, supervisor overrides, additional cross training as necessary• Assisting members with all their lending needs—consumer loans, 1st and 2nd mortgages, and credit cards• Taking and processing applications; underwriting and funding all types of loans• Cross selling internal products including savings and checking accounts, GAP, True Protection, etc.• Opening new accounts for new members and facilitating any other services needed • Responsible for the protection and confidentiality of member’s information

• Selling Retail Mortgage Loans• Responsible for the protection and confidentiality of clients’ information • Liaison between the Lenders, Title & Escrow, Realtors, Appraisers & Borrowers (Client). • Direct marketing of realtors through office visits and follow up techniques such as calls, emails and mailers

Job duties included:• Selling Retail Mortgage Loans• Responsible for the protection and confidentiality of member’s information• Liaison between the Lenders, Title & Escrow, Realtors, Appraisers & Borrowers (Client) • Direct marketing of realtors through office visits and follow up techniques such as calls, emails and mailers• Cold calls to members to solicit business

Job duties included: • Selling Retail Mortgage Loans• Responsible for the protection and confidentiality of clients’ information• Liaison between the Lenders, Title & Escrow, Realtors, Appraisers & Borrowers (Client). • Direct marketing of realtors through office visits and follow up techniques such as calls, emails and mailers

• Selling “A” credit, Retail Mortgage Loans• Liaison between the Lenders, Title & Escrow, Realtors, Appraisers & Borrowers (Client).• Complete processing of borrowers’ loans, troubleshooting, and “solution” sales • Managing and designing direct marketing to the public, including design of postcards and flyers, research of neighborhoods and new business markets, etc.• General secretarial duties for office.