Amanda Hester Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

• Develop a trusted, strategic advisor relationship with each client to ensure clients are achieving the greatest possible ROI• Identifies product expansion opportunities to align with client's strategic goals• Manage and negotiate renewals and upsells• Implementation project manager• Oversee adoption, promote best practices, ensure client satisfaction; continually drive incremental value• Collaborate with clients to identify their desired outcomes and priorities, establish key performance indicators; instrumental in client achievement of defined goals• Client advocate for issues/product gaps across internal departments (Sales, Development, Marketing, Consulting, Support)• Developed and led Tech Touch model strategy and content • Leads and executes monthly strategy and product update education webinars

Raleigh-Durham, North Carolina Area

• Drive revenue through the expansion of SaaS solutions and services• Oversee adoption and promote best practices; continually drive incremental value and ROI• Collaborate with sales to ensure growth attainment and increased footprint• Responsible for retaining clients and preventing churn • Partner with Client Enablement team to drive one-to-many programs

Raleigh-Durham, North Carolina Area

• Manage all aspects of new client implementations including: effective hand-off from sales team, data collection, develop implementation plans: including recommendations of application features and functions to meet client specific needs.• Develop and conduct virtual and in person training sessions on SchoolDude’s 11 SaaS applications for new clients. As well as provide trainings for 100+ clients at Dude University, the yearly conference.• Maintain accurate and complete implementation plans, documentation in Salesforce.• Report enhancement requests and bugs on behalf of client to Development team.• Provide comprehensive and skilled post live client support via phone, email and chat to support clients around the world.• Work with Implementation team to collaboratively improve documentation, implementation processes and standards.• Use in-depth knowledge of client processes to identify upsell opportunities and pass leads onto Sales team.• Drive self-development and continuous learning by actively participating in training courses, executing development feedback goals and studying industry case studies.

Raleigh-Durham, North Carolina Area

• Coordinate client interviews, debrief and coach candidates through the hiring process •Work directly with clients to define the scope and objectives of projects and present recruiting solutions and strategy•Recruit prospective candidates via networking, cold calls, Internet, sourcing, and other creative techniques. Enhance retention and establish strong pipeline of candidates through regular follow up and relationship building•Perform candidate technical assessments. Source and package candidates according to client requirements

Raleigh-Durham, North Carolina Area