Serve as assistant to Artistic and Managing Directors in all aspects of production including scheduling rehearsals, organizing costumes and props for use during rehearsals and performances, providing rehearsal supplies to the acting ensemble. Assistance during the last year contributed to QCTC winning recognition as Theatre Company of the Year by the Metrolina Theatre Association.

Resolve high valued consumer wireless customers’ issues in fast paced call center environment including billing inquiries, account maintenance, sales, and customer education. As a Specialist, received accolades for exceptional service and sales including a company wide recognition through Sprint’s Pinnacle Award.

Maintain knowledge of company specific applications and communicate with users through email memorandum announcing changes or helpful tips to utilize said applications more effectively. During tenure as KMS SME, helped increase consistency among users which contributed to 9 consecutive quarters of exceeding enterprise Customer Satisfaction score expectations.