Manager, Operations
Current-Lead and manage operations for a portfolio of 1.6 million sq. ft. of Class A office buildings, serving 66+ tenants, overseeing leasing, move-ins/outs, renewals, capital projects, and tenant relations.-Onboard, mentor, and lead a team of Associate/Senior Associates, preparing performance reviews and fostering a collaborative work environment focused on operational efficiency and client satisfaction.-Drive the execution of high value capital reinvestment initiatives and work closely with… Show more -Lead and manage operations for a portfolio of 1.6 million sq. ft. of Class A office buildings, serving 66+ tenants, overseeing leasing, move-ins/outs, renewals, capital projects, and tenant relations.-Onboard, mentor, and lead a team of Associate/Senior Associates, preparing performance reviews and fostering a collaborative work environment focused on operational efficiency and client satisfaction.-Drive the execution of high value capital reinvestment initiatives and work closely with the development and reinvestment teams to define scopes of work and manage key property improvement projects.-Created and presented annual property business plans to the executive leadership team, outlining operational goals, financial performance, and strategic initiatives.-Collaborate with Leasing and Construction teams to identify leasing opportunities, re-market available spaces, and coordinate construction/renovation efforts to attract and retain tenants.-Develop and manage property budgets, overseeing both operating expenses and capital expenditures to ensure financial performance meets or exceeds targets; identify cost efficiencies and operational improvements.-Review, approve, and uphold lease agreements to ensure compliance with leasing terms, tenant rights, and financial obligations.-Prepare and approve customer CAM estimates and year end reconciliations-Develop, manage, and complete team goals and initiatives to ensure efficiency, smooth workflow, and overall customer and team satisfaction-Review monthly financials and comment on variances/complete GL analysis-Manage delinquent accounts and assist in resolving customer disputes by coordinating legal notices and working with the legal team to mitigate financial risks.-Provide exceptional customer service, ensuring tenant satisfaction by resolving issues and addressing concerns escalated from the Associate/Senior Associate level. Show less