• Led client discussions to gather requirements for SaaS implementations• Translated requirements and completed complex system configurations on time and to match client specifications• Maintained project documents to ensure organization and accountability for current project status• Updated and maintained all internal training materials to create consistency and long-term ease of use• Member of internal initiatives team tasked with identifying and implementing solutions to process and system issues

• Proactively communicated and collaborated with stakeholders to identify system and process requirements, gather and analyze relevant data, and develop and deliver robust solutions• Worked closely with stakeholders to identify system breaks and areas for enhancements and communicated those items to the 3rd party technical services team, performed thorough testing, and ensured smooth implementation• Led user acceptance testing for major initiatives, small projects, and ongoing enhancements ensuring that the final solution delivered against business requirements and within appropriate timelines• Subject Matter Expert and Expert User for distributor ordering system, internal reporting tool, and SAP ERP• Collaborated with project resources and training teams to develop and deliver training for internal and external users• Implemented change management through training, open office hours, and effective communication• Effectively balanced high-demand job responsibilities while serving as President of the Women’s employee resource group; coordinating and leading several large-scale events while ensuring that all events come in under budget

• Responsible for timely and accurate entry of product authorization data• Maintained consistent data across multiple systems through several weekly, monthly, and quarterly data cleanup initiatives• Developed and maintained training and process documentation

- Utilize the ADDIE methodology to develop and implement online training courses- Partner with subject matter experts to develop and deliver instructor led training presentations to the field employees- Designed and implemented Kirkpatrick Level One surveys for all instructor led training courses- Analyze and provide monthly training metrics and KPIs for executive summary reporting

- Design, develop, test and implement eLearning courses for over 50,000 employees- Combine and analyze data from multiple enterprise systems, teammate surveys, and other data sources to measure the impact of learning programs, clinical education, and culture initiatives- Contribute to the team managing the Learning Management System (LMS) governance, policies and processes- Work with executives, faculty/coaches, and administrators to continuously improve evaluation processes and to analyze evaluation data- Develop job aids and training videos showing teammates how to perform tasks in LMS

• Responsible for reviewing incoming hire requests for accuracy and assigning them to the appropriate individuals to begin on-boarding• Cross-trained in all functions of the on-boarding department• Train multiple co-workers in different functions & continue to provide on-going guidance and training• Wrote or updated multiple sections of the on-boarding training manual for the use of current and future teammates• Provide tours of DaVita’s world headquarters building to visiting guests and training classes

• Established, retained, and deepened relationships with customers and potential customers to achieve sales goals and provide excellent customer service • Resolved complex service issues to guarantee customer satisfaction and retention • Performed teller transactions, as needed, accurately and efficiently

• Key member of a two person HR and Recruiting team at a boutique IT consulting firm with approximately 100 Employees and Contractors• Extensive experience with Taleo, including: lead the implementation process, customized program to fit internal needs, trained other employees and management, and ensured integration into the HR & Recruiting process• Found top candidates by utilizing multiple sourcing tools for various clients and internal projects• Acted as point of contact for all candidates and scheduled interviews with various managers and directors • Conducted onboarding process for approximately 32 new employees and contractors including: managed I-9 forms through E-Verify, performed background checks, and gathered and processed all necessary paperwork• Created and submitted a new Employment Screening Policy for distribution to all employees and contractors

• Taught classes in every grade level in several subject matters, including experience teaching students with physical and mental disabilities• Ensured that all students were relating effectively to each other and resolved several conflicts that arose• Responsible for learning student medical histories and monitoring activities to ensure classroom safety