Amanda Pelfrey Email & Phone Number

Columbus, Oh, Us

Business Development - InternationalRFQ ProcessMargin Analysis Oracle Pricing ManagementAD Hoc & BI ReportingDatabase ManagementFormal National Quotes - Fleet/OEMCompetitive Intelligence AnalyticsSet pricing and prevent leakageKey Leadership - Influence in business decisionsExecute Trade Shows Increase Brand AwarenessCreate and maintain Marketing BudgetCopywritingVettingSocial Media Develop key relationships with clientsWork collaboratively across teams - Purchasing, Engineering, Outside Sales, and with Executive Leadership Team

Marion, Ohio

• Manage the development of, and execution of marketing materials• Social Media management, monitoring, and analysis• Editorial Content creation and planning, including website, social media, and email• Strategic direction and implementation of company events - Public Relations• Ensure marketing content on the customer facing internet sites is well organized and accurate • Trade shows & event management• Write press releases, print and digital advertisements• Coordinate with outside agencies on project objectives and priorities• Account management- Key and International Business • Develop formal quotations- RFP and RFQ• Retain and grow strong customer relationships• Support the District Sales Managers and Strategic Account Manager by answering technical questions on all product quotations, specifications, and marketing needs• Maintain sales metrics • Manage and complete multiple projects and activities on time and within budget

Marion, Ohio

Successfully managed key accounts for both OEM's and Product Distribution Centers. International account management primarily in Canada and Mexico. Exceptional interpersonal skills, and attention to detail. Created, managed, and communicated on-time delivery reports for key accounts.Built and maintained positive relationships with leadership internally and externally.Provided solutions and formal quotes to all facets of the business. Supplied support to the District Sales Managers on all product quotations and specifications.Maintained quote tracking metrics for sales team. Chairman of the TODCO Recreation Committee, including corporate event planning and execution. Recipient of the 2016 High Performance Award from Overhead Door Corporation for leadership, exemplary performance, improving organization, and customer focus.

Marion, Ohio

Managed multiple accounts for both large part distributor centers (PDC's), and strategic original equipment manufacturers (OEM's). Focused on Operational Excellence to deliver products on-time and complete, defect-free, with customer care. Improved on-time delivery and metrics for large OEM accounts by 130%, and large PDC performance by 165% in under 2 years. Created spreadsheets for internal and external use for on-time delivery metrics.Participated trade show and customer events.

Mansfield, Ohio Area

Managed over 250 projects with $7 million dollars in product sales covering nine states for the 2012-2013 school year, including the entire Seattle School District account. Acted as the primary communication link between the customer and internal support resources with regards to all aspects of each project including conflict resolution.Verified and processed installer and invoices and up charges. Ensured the completion of projects on schedule, within the prescribed financial goals, to complete satisfaction of the customer. Developed contingency plans for project management exceptions that occur in the construction environment.Coordinate manufacturing lead times with new construction schedules for flawless delivery and installation of product. Edit and disperse on-site documents and create project binders. Communicate daily with on-site foreman, lead installers, and customer. Process and troubleshoot punch-list issues, process product replacements. Complete project and prepare for billing process.

Marion, Ohio

Coached and developed team of 25-30 call center employees towards exceeding sales and service expectations. Monitored customer and associate interactions remotely, side by side, and recordings while providing feedback to associate on customer experience and efficiency metrics. Documented action plans, and issued formal discipline when necessary. Created and implemented sales spurts to motivate team. Facilitated group training, and acted as liaison between the company and the union. Conducted structured interviews with new hires, and helped with part of the on-boarding experience with training. Exceeded team goals, and was rewarded with numerous company paid trips for reaching personal sales goals.

B.B.A. Marketing Specialization, Marketing/Marketing Management, General

Bachelor Of Business Administration (B.B.A.), Business Administration