• Oversee a team of 8 people, focused on supporting 8 client accounts; responsible for direct report client assignment and project allocation.• Manage, mentor, recruit, train, and develop internal team of direct reports including managing HR processes, conducting training exercises, coaching, and team culture development.• Contribute to constantly improving processes and procedures and finding ways to be more efficient and streamlined.• Driving client growth by developing partnerships, maintaining a consistent engagement strategy, identify revenue opportunities, provide solutions, set expectations and conduct business review meetings with clients. • Collaborate with internal teams to provide information and project direction to ensure meeting of customer needs and expectations including project management, online store development and new client transitions from onboarding.• Maintain client inventory and agreements, execute high-profile projects, marketing campaigns, bulk orders, client conference, company rebrands and nation-wide initiatives. • Attend industry event and client conferences to better understand the market changes, client challenges and trends

• Proactively contacting clients to offer business advice and insights about their call volume and their sector and also introducing new products and services to existing clients • Keeping CRM up to date with cases, activities and any related information regarding client accounts • Ability to work across a wide range of teams including Sales, IT, Finance, and Receptionists to ensure teams are well informed and offer my support to resolve issues or inquiries if needed • Supporting clients through efficiently responding and resolving their inquiries around pricing, technical issues or any service issues experienced • Reach monthly team revenue target by up-selling additional services and Live Chat product as well as proactively preventing client churn • Built lasting relationships with clients, assisted with integrations and technical queries, and set up Live Chat services through various software platforms • Assisted with creating foundational training processes and procedures for my department

• Create custom artwork, wall decor and graphics that service hospitality, retail and general commercial and healthcare industries • Assist in brand strategy & complete floor plan decor layouts and designs that corporate teams and contractors utilize to complete interior remodels • CAD & Rendering services, digital designs (murals & 3D decor), installs and more

• Aid in developing and providing paint, lighting, merchandise layout and signage construction documents for New Built and Existing Ashley HomeStores • Make sure final designs are executed in the stores • Manage multiple projects at a time and work directly with store owners in supporting them with their store’s needs through remodels and new construction • Travel to stores to assist with final setup before relaunch or opening day • Travel to Highpoint and Las Vegas Markets to set up Ashley showrooms

• Revise work orders to TSA specifications using CAD and Crown Castle sites • Answer calls and resolve issues with work orders • Time management of projects

FF&E Selections, FF&E Pricing and Budget Sheets, CAD Plans, Ordering Samples,Tracking