Amanda Mello Email & Phone Number

Founded in 2018, Passport Legacy has become the globally trusted firm in residence and citizenship by investment. Recognized for delivering bespoke, high-value immigration investment solutions, serving thousands of international investors who value unparalleled expertise and personalized approach. As a Swiss-owned and managed advisory with operations across six global offices, we work closely with governments worldwide to provide seamless access to top-tier residence and citizenship programs, ensuring our clients benefit from life-changing opportunities.- Manage office operations and administrative tasks to promote streamlined efficiency.- Support executives by managing calendars, arranging travel, and handling administrative responsibilities.- Assist in drafting client contracts and coordinating essential documentation.- Maintain confidentiality with sensitive client and company information.- Supervise office supplies inventory and procurement logistics.- Liaise with external vendors for office maintenance and repairs as needed.- Collaborate with the marketing team to ensure printed materials reflect company branding and objectives.- Address ad hoc tasks and projects assigned by senior management.

Dubai, United Arab Emirates

We have a simple mission at LVL: to be the market-leading, tech-enabled wellbeing community; enabling our members to lead happier and healthier lives.A digital wellbeing platform that caters to everyone's needs, regardless of their current state of wellbeing. The digital platform also has an extensive, growing library of on-demand wellbeing activities - providing wellbeing options for everyone.- Dedicated point of contact for HR Operations for UAE, Canada, the UK, and Australia employees.- Responsible for full operations from onboarding employees through to exiting.- Supported Performance Director with launching NPS survey with an overall NPS score of +14- Ownership of managing the visa process from onboarding to offboarding ensuring compliance with UAE immigration.- Internal Champion for 15five (performance management tool) and Deel (HRIS) supported with implementation and internal training.- Supported with internal engagement activities such as small events through to planning offsites.- Led onboarding orientation sessions for all new joiners.- Responsible for the recruitment of roles, from advertisement, sourcing, screening, arranging interviews, and giving an exceptional candidate experience.- Handle all employee data, maintain leave and sick balances records, and manage the HR system.

Dubai, United Arab Emirates

- Supervising and ensuring the smooth and efficient daily operations of the Guest Relations department, providing all hotel guests and visitors receive an optimum level of service and care at all times.- Taking ownership of guest's concerns and requests and acting decisively to ensure guests satisfaction- Providing regular feedback to the team and ensuring the team follows company procedures and standards.- Handling customer complaints and finding a suitable and satisfactory solution.

- Decided the course of action by taking in to consideration the impact on business and customer- Allocated manpower and tasks appropriately considering grade, skill level, special qualifications, languages and customer profile/distribution- Provided direction, guidance and feedback to team members throughout the duty- Communicated effectively to the company with feedback and areas of development through reports that were read and analyzed by head management- Worked with over 100 nationalities, developing cross-cultural communication, leadership skills, resilience, and an adaptive personality to different thinking perspectives.- Followed up with any issue/complaint on board to resolve it- Ensured all safety and security practices were being applied at all times

Diploma In Human Resource Practices, Human Resources Management/Personnel Administration, General, Level 3

Foundation Level Diploma In Human Resource Practice, Human Resources Management/Personnel Administration, General

High School Diploma