- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with many customers through various channels.- Listening to and resolving customer complaints and issues - Knowing company products inside and out so that you can answer questions.

Loan Key desk assistants cover the front desk in loan key halls 24 fours a day, five days a week throughout the entire academic year, including breaks. As assistant, I am responsible for loaning out temporary and replacement key, temporary IDs, and mail box numbers for students living in hall. I Being trusted to handle such personal information requires a very high level of confidentiality and responsibility. Additionally, as a desk assistant, I practice excellent customer service, which includes but is not limited to: answering questions, giving directions, and providing resources and information to people who approach the desk for assistants. This also means maintaining an exceptional level of professional and ethical behavior.

Community Development- Build a positive and inclusive community- Cultivate intentional group and individual connections- Organize community building and social activities- Assist students in getting connected to campus organizations- Assist the Residence Education Coordinator with executing educational events- Provide peer accountability for the Code of Student Responsibility- Refer and encourage students to utilize academic and student success resources on campusCrisis Response & Building Management- Provide crisis response and crisis management - Assist with opening and closing assigned residence hall each semester- Participate in on-call duty rotation (including weekends and some break periods) in assigned residential area- Respond to resident needs, facilities concerns, and emergencies- Manage residential facilities through inspections, rounds, and reportsHelping Skills- Assist students with personal, academic, and transition concerns- Encourage a cooperative and considerate living environment- Help resolve roommate or group conflicts that may ariseRole model academic success skills- Administration- Attend departmental functions, RA training sessions, and weekly meetings- Assist with special events like Explore and Admitted Students Days- Submit duty and incident reports as required

During my time as a writer for The Odyssey, I researched, wrote, and published weekly articles by a deadline. The topics ranged from media commentary to personal experience.