• Respond to tickets and phone calls on time, understand the client's needs while driving engagement, and build rapport.• Support customers by providing impeccable service via phone, tickets, and/or email.• Proven ability to multitask, work under pressure and build ongoing relationships with customers.• Experience in managing Mid-Market and/or Enterprise level accounts.

• Business Growth in main accounts and new business of 3 million dollars within 2 years • Top New business sales representative for 3 consecutive years• Analysis of products for customers to enhance their business offerings • Helped create presentations for webinars and online educational videos

• Generated leads through cold calling and prospecting • Educated myself daily on product and industry information to provide up-to-date intel. • Grew main accounts through competitive business reviews• Developed strong customer relationships and networks within designated sales territory.

• Created a program with my managing partner for better beverage and gift card sales• Community work and outreach with restore, united way, and many other local causes• Led and directed team members on effective methods, operations and procedures• Created weekly schedules based on predicted staffing needs, budgets, and employee requests.• Conducted monthly meetings to create business plans to drive successful business