Matt Giltmier Email & Phone Number

Pawleys Island, Sc, Us

Pawleys Island, South Carolina, United States

Designed framework and systematic approaches; and associated all initiatives in-line with key objectives, aligned with organizational, functional, and departmental operations. Trained and mentored all team members related to client onboarding process; expressed organizational objectives and goals, as aligned with business and customer service best practices.

Pawleys Island, South Carolina, United States

Monitored and enhanced operational abilities through leadership, development, and reduction of wasteful processes, systems, and functions for 92 rental resort units and 125 long-term properties; increased organizational profitability, efficiency, and operability through training, backed by data and business best practices. Made substantial improvements related to Agents, Rental Managers, Maintenance, and Housekeeping department’s objective, function, and overall cost-reduction.

Pawleys Island, South Carolina, United States

Maintained a 250, multi-unit, resort rental units. Meticulously and efficiently surpassed Key Performance Indicators (KPIs); navigated and orchestrated organizational operations for cost / revenue expenses, metric financial analysis, and client retention. Completed elements related to administrative functions; budget forecasting and development; and cross-departmental management.

High Point, North Carolina, United States

Expanded client relationship management through business-to-business (B2B) outreach, retention goals, and negotiation abilities. Acted as head liaison for global agreements and strategic pricing enterprises to increase market share. Trusted point-of-contract for quality customer service at all levels; consulted with C-Suite leaders and implemented an effective, company-wide program to maximize the value points delivered by turnkey products and services.