I'm a people and customer-focused leader building scalable products and engagement programs that drive both customer value and business impact. I'm passionate about work that puts customers first and prioritizes data-driven product innovation, and about companies that embody compassionate leadership and understand the value of diversity, equity, inclusion, and belonging.I've been fortunate to work at a number of organizations developing products and tools for unique customer audiences. A common thread through each of these different experiences is that I've been able to partner with fiercely driven, highly creative teams tapping into core customer needs and developing efficient solutions to meet them.My current focus is on leading through change with an eye to what's next. Developments in automation and Generative AI have created a unique opportunity to provide personalized value to customers at scale -- increasing performance, efficiency, and also equity -- making this an exciting time for those of us focused on digital customer success and programs.