Responsible for providing exceptional customer service and sales support at KwikBoost, an EBSCO Industries business. Prioritize and enhance customer support by fulfilling the needs of clients. Other duties include overseeing a caseload of support cases to resolve customer complaints in a timely manner and providing support for direct sales, e-commerce, SPS commerce, and Amazon orders.

Provide customer support by assisting clients with their support needs. Answer calls and respond to emails regarding service and sales inquiries. Manage a caseload of service requests through Salesforce to ensure that cases are resolved in a timely manner. Troubleshoot technical issues; process orders for parts and generate RMA’s. Generate quotes and proforma invoices to provide to customers for direct sales. Process e-commerce orders, SPS commerce, and Amazon orders. Interface with customers to facilitate their custom graphic requests. Provide logistics support for clients' orders.

Managed a caseload of member files to support members throughout the duration of real estate transactions; enroll members into the desired service with the program and assign to a real estate agent; communicated with real estate agents and brokerages to ensure member satisfaction and successful real estate process; answer incoming calls related to eligibility, benefits and services from potential members; communicated with members via phone, email, and/or texting; notated and coded files with feedback after communication with members; assisted customers with inquiries and/or problem resolution in a professional and composed manner and escalated to management and quality assurance; navigated multiple computer applications with speed and accuracy to retrieve or post information; accepted and implemented coaching and feedback in order to achieve individual and team performance goal; maintained and met compliance, retention and service goals.

Communicated with customers, employees, and other city personnel; provided administrative support to the Judge and prosecutors office; answered telephones, directed calls, and took messages; filed, scanned, and maintained court documents; operated office machine; computed, recorded, and proofread data; assisted customers with questions and concerns regarding citations; posted payments and bonds; set up payment arrangements for fines; handled the scheduling of court dates; inputted citations into the court database; handled all incoming mail and night drop by delivering to the appropriate departments; prepared pre-trial and open court dockets, arranged subpoenas and witness summons, and delivered to the court marshal; prepared and executed warrants for the Judge by entering into the region warrant database. In addition, I have leadership and experience training employees as a Senior Clerk. Accomplishments: Obtained Level 1 Court Clerk certification through the State of Texas.

Provided customer service in person and by phone. Assisted members with withdrawals, wires, deposits, and loan payments. Referred other financial needs such as insurance and investments to correct supervisory staff. Other duties include cross-selling products to members to help meet their financial goals and needs; audited loans and accounts to ensure accuracy; updated member account information.