Amanda Porter Email & Phone Number

New York, NY, US

New York, New York, United States

• Process payroll for 400+ union and non-union employees, utilizing pay rules from 6 different collective bargaining agreements
• Identify, research, and correct payroll inaccuracies, including submitting off-cycle payments and making retroactive adjustments as needed
• Update compensation and payroll deductions according to contracts, tax requirements, and requests
• Provide guidance to employees at all levels in matters concerning Human Resources, payroll, and benefits
• Update organizational chart and personnel details to correct employee reporting relationships, job titles, and other job details, improving clarity and accuracy of Workday
• Lead incoming employees through onboarding, from background check to hiring forms to I-9 completion

• Oversaw weekly schedule production for 2000+ Cast Members, observing labor agreements, contract requirements, and laws
• Analyzed workload demand and current Cast Member availability to provide strategic hiring recommendations when opening additional requisitions
• Operated as a liaison between Operations and partners to align workload and staffing with financial goals
• Partnered with Workload, Finance, Global HR Operations, Casting, Attendance and Time, Payroll and more
• Supported numerous projects including Workday rollout and attraction grand openings
• Prioritized and managed urgent tasks like event adjustments, along with weekly schedule production and long-term projects

Epcot

-Coached and developed a diverse team of Cast Members to improve both hard and soft skills-Scheduled, onboarded, and trained over 100 Cast Members to reopen Epcot after Covid-19 closure-Managed staffing headcount and cross-utilization of over 150 employees within 6 work locations-Drafted staffing workload for new offering when park began doing character.

Epcot

-Led three distinct teams, utilizing different communication styles to share key messages, recognition, and feedback-Acted as Guest Relations manager on duty, resolving concerns from all park locations-Project managed Epcot Guided Tours by improving tour products, amplifying marketing, and discovering efficiencies, increasing profit by over 50% year over.

Orlando, Florida Area

-Led a sales team of Vacation Planners, motivating sales performance with goals and incentives-Minimized company loss by partnering with teams to resolve financial errors-Supported implementation of new company initiatives, such as product changes and procedure updates-Conducted interviews to hire new Vacation Planners

Orlando, Florida Area

-Conversed and problem solved with Guests to determine the best-fit ticket media for every situation-Worked in a fast-paced environment, utilizing a complex computer system and selling to Guests, while maintaining exemplary Guest Service skills-Trained new and transferring Cast Members in the computer skills, Guest Service, and sales techniques used as a.

Bachelor Of Science - Bs, Applied Mathematics And Statistics

With specialization in business management

Certificate, Hospitality & Tourism Management