Amanda Neese Email and Phone Number

I performed all the responsibilities of a Demurrage Analyst including the issuance of claims, conducting negotiations and ensuring equitable settlements. I managed demurrage claims associated with vessel/barge trips in accordance with charter party and commercial contract terms. I audited all documentation to ensure accuracy prior to the efficient processing of all claims. The role is driven by relationships and I have successfully fostered these with all stakeholders including traders, operators, commercial trade analysts, and IT professionals. I also worked with my demurrage counterparts and third-party entities to optimize company demurrage recoveries adhering strictly within compliance guidelines and company standards.A few key achievements in this tenure include: Recognized subject matter expert for demurrage related activity selected to consult on an ongoing improvement project for Shell to design a tool in Salesforce to streamline and standardize global demurrage processes, eliminate the need for manual spreadsheets, and provide business leaders insightful data.  Transitioned the fuel oil barge demurrage claims list from 3 days to time bar to 60 days to time bar. Leveraged expertise to transition the Chemfeeds barge demurrage claims list from 15 days to time bar to 50 days to time bar.

 Entrusted with updating employee manuals, reports and forms, and QuickBooks invoice templates and pricing on company services and goods. Processed incoming customer payments.  Executed project to update the company website ensuring content and appearance were contemporary.

In my tenure with Brooks, I performed a variety of administrative functions including accounts receivable and invoice processing, materials sourcing for ongoing jobs, IT problem-solving, as well as updating all crew logs and related documentation. I developed expertise in the estimating process creating work estimates using city maps, customer invoices, and foreman notes to ensure appropriate pricing and measurements for invoicing. I also conducted research to support the ongoing needs of the business and management.A few key achievements in this tenure include: Participated and consulted in the pre-bid meetings for city contracts.  Conducted an extensive project to document and track the firm’s credit card purchases for the period of 2007- 2012, successfully identifying areas for potential expense reductions and cost savings.  Arranged all details for the firm’s participation in the 2012 annual Harvest Moon Regatta establishing the participating captain/crew rosters.

As Office Manager, I oversaw the administrative functions for the business, which included general accounting functions such as payroll and monthly sales tax processing. I also held responsibility for marketing the business through diverse advertising and promotional initiatives to elevate the company’s local brand awareness. A few key achievements in this tenure include: Core team member performing essential duties throughout the firm’s initial start-up.  Engaged with key clients achieving a successful conversion of nearly 20% of the firm’s base from single to quarterly dive schedules. Utilized knowledge of QuickBooks to deploy the software to manage the firm’s accounting needs as well as the online credit card processing to accommodate the company’s start-up.

As a Retail Store Manager, I delivered best in class service by addressing customer questions, resolving concerns, and fulfilling orders to sustain a high level of customer satisfaction. I forged enduring relationships with vendors and persons of all crafts and disciplines. At times I utilized conflict management skills to resolve disputes with employees and vendors. Additionally, I leveraged my technical skills working with the company’s website by updating content including new product information and changes in pricing.A key achievement in this tenure include: Through leveraging market experience and business acumen, I increased the store’s profit margin from under 30% to over 45% by closely monitoring competitors, market trends, and individual product markups.

I developed my service skills in this retail role working with customers by advising on purchases, ensuring efficient order fulfillment, processing payments, and effectively addressing issues related to service and product quality. I was entrusted to manage opening and closing procedures, total the daily sales and deposit receipts at the bank in accordance with company policies.