• Appointed as the key decision-maker by C-level internal stakeholders to partner with multiple external consulting groups, focusing on business operations before and after a high-risk software migration • Acted cross functionally as liaison between other department heads as a subject matter expert to gather requirements towards building new workflows, reports, and implementing interdepartmental process changes• Analyzed and updated existing processes, as well as developed new processes within accounting, customer service, marketing/web development, distribution, order management, and other warehouse operations• Led on and offsite training events to groups ranging from 1 to 70+ individuals at a time, with positions ranging from warehousing associates to contractors and C-level employees• Utilized Microsoft Azure and agile methodologies in order to collaboratively prioritize and manage projects within the IT department• Partnered with Senior IT Developer on all projects geared towards automation; acted as lead tester and team trainer on all newly build automated systems• Created and maintained advanced reports in Excel using synthesized data from NetSuite, WMS, and other external systems• Implemented numerous creative manual processes and data driven work arounds to resolve critical issues until business processes could be automated• Documented processes and workflows using Microsoft Visio and PowerPoint presentations• Created and managed both manual and automated systems for Order Management based on metrics such as: customer priority, customer class of trade, full/partial case needs, ship and need by dates, fill rate/inventory availability and warehouse capacity• Acted as hiring manager, trainer and subject matter expert for new Order Management team

• Managed a team of 17 employees across 3 states that made up 48% of the company's $80 million annual sales goal• Implemented a migration between a legacy software system to a cloud-based enterprise software system comprised of seven different platforms• Coordinated interdepartmental testing and training sessions in preparation for the successful launch of a new enterprise software system• Managed order prioritization based on metrics such as: expedited requests, event need-by dates, customer priority, fill rate/inventory availability, and warehouse capacity • Created reports and interdepartmental processes for Order Management and Inventory Allocations that would allow key stakeholders to make informed decisions regarding Procurement and Distribution• Spearheaded the creation of a career advancement plan between the Customer Service and Sales departments • Managed and assured Key Performance Indicators requirements were met using 3CX software analytics tool; for example, within my first 60 days as manager, the answer rate KPI increased from 52% to 98%• Created and documented all processes regarding sales orders, accounting transactions, shipments and other details within TecSys software tool• Scheduled, booked and managed travel details and itinerary during our semi-annual market trade shows across 3 different cities for a team of 30+ employees • Approved employee requests including reimbursements, travel, time sheets, etc• Implemented a monthly book club centered around business and personal development• Created and lead the “Fun Committee” with focus on health, wellness, stress-management while building camaraderie and rapport between diverse groups within the organization

• Assisted the Customer Support Manager in multiple areas including: delegating tasks to the customer support team, ensuring that all order dates are updated, consistently pulling reports to manage discontinued and out of stock items on orders• Interviewed new job candidates, trained new employees, created Standard Operating Procedures, and remained available for questions or concerns from the customer support team• Handled customer complaints and provided appropriate resolutions and alternatives within a timely manner• Educated customers on the product and recommended potential products based on their Class of Trade• Recommended changes in policies and procedures to management by collecting customer information and analyzing customer needs• Worked closely with the Project/IT Manager on new sales/operations projects

• Consistently held the highest monthly sales within the boutique• Implemented store-wide sales training meetings, as well as individual sales mentoring in April 2015• Applied women’s ready-to-wear fashion knowledge when assisting with bridal gowns, bridesmaids, mother of the bride/groom and flower girl sales; as well as men’s fashion when assisting with tux orders and measurements• Maintained cliental database through the BBL (Bridals by Lori) system• Acted as Head Buyer at VOW, the bridal market, during the Atlanta AmericasMart • Set up floor visuals based on current trends, while also applying trend-forecasting knowledge when creating the over-all theme for every season in the store