Amanda Nokes Email & Phone Number

Greater Denver Area

Remote Care Implementation Specialist (12/2020 – Present)• Create and maintain complex DocuSign templates and PowerForms, as well as MyForms in Brightree, optimizing productivity for other teams by over 50%• Collaborate with Reimbursement and field partners to decrease their escalations• Collaborate and build relationships with field counterparts and clinics to support the onboarding process with professional partners for Cochlear Link, SmartNav, and SignHEAR• Consistently goes above implementation goals by 25%-35% each fiscal year• Utilize knowledge to identify challenges and voice recommendations for process improvement related to system usageCustomer Relationship Specialist (06/2019-12/2020)• Educated, guided, and assisted recipients through the sound processor upgrade process• Worked cross functionally with multiple departments to ensure completion of upgrade orders• Met and exceeded individual quota for upgrade units sold in the last half of 2020 by 78%

Northglenn, Co

Greenwood Village, Co

• Process loan applications for purchases and refinances through Connect LOS including setting up loan scenarios, running credit, loan estimates/fees worksheets, running AUS, & pricing through Optimal Blue• Loan file set up after the contract is in, including gathering required documents from the borrower, ordering title insurance, ordering an appraisal, entering dates and contacts in LOS, sending out initial disclosures to borrowers• Created and effectively retained a high level of customer satisfaction and trust• Sales calls for paid leads and lead monitoring• Maintain calendar for Loan Officer including setting up meetings with potential business/referral partners and organizing CE classes• Marketing, Social Media, and CRM management• Maintain / Monitor all files and systems used for day to day workflow – Ex: Gmail/Google Suite Drive, Outlook, Trello, Ring Central, team folder in Citrix• Pipeline Management from application to closing• Research and identify potential referral partners • Effectively maintain communication and support for all applicants that are in various incubation periods prior to purchasing a home• Substitute at a networking group for Loan Officer as necessary

Greater Denver Area

• Process all new client applications by performing bank and trade reference checks prior to first order. • Responsible for filling out applications to work with new vendors and state purchasing bid sites prior to deadlines.• Conduct research to gain opportunities for new sales leads and vendors in the professional video and media industry.• Reviewed operating practices and implements improvements.• Enter all incoming invoices from vendors in QuickBooks system and verify pricing is correct.• Invoice customers once orders are complete and freight charges have been added.• Create monthly ageing reports and collections for past due balances. • Created sales quotes, sales orders, and purchase orders for incoming and drop shipment orders.• Key liaison between vendors and customers regarding all pertinent information on orders including back orders, problems with orders received through drop shipment, and product demos.• Responsible for digital file organization of all quotes, price sheets, claims forms, and applications.

• Planned and organized meetings and special events.• Extensive calendar management for General Manager.• Helped prepare all business presentations and other documents. • Acted as the main point of contact for guests and employees during my shifts, including handling all complaints.• Managed employees including scheduling, training, payroll, and HR needs.