Amanda O'Donnell

Amanda O'Donnell Email and Phone Number

Head of CRM Platforms @ The University of Manchester
United Kingdom
Amanda O'Donnell's Location
Manchester, England, United Kingdom, United Kingdom
Amanda O'Donnell's Contact Details

Amanda O'Donnell personal email

n/a
About Amanda O'Donnell

Highly versatile and experienced SaaS specialist with multiyear experience as the customer, vendor, and partner.Accomplished business consultant, coach, and leader. Builds and empowers teams to ensure the highest standards of customer success and customer experience. Customer first mindset, with a successful track record in delivering measurable ‘life after go live’ business value. Robust technical knowledge, adept at identifying and bridging the gaps between people, process, and technology.

Amanda O'Donnell's Current Company Details
The University of Manchester

The University Of Manchester

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Head of CRM Platforms
United Kingdom
Website:
servicenow.com
Employees:
13421
Amanda O'Donnell Work Experience Details
  • The University Of Manchester
    Head Of Crm Platforms
    The University Of Manchester
    United Kingdom
    View
  • Servicenow
    Senior Success Architect
    Servicenow May 2024 - Present
    View
  • Salesforce
    Customer Success Director
    Salesforce Aug 2021 - May 2023
    Trusted member of multiple regional and global account teams working with multiple strategic enterprise accounts. Led customer success teams and cross-team collaboration (including partners) to support customers and drive change. Guided customers to deliver successful digital transformation, maximum return on investment and exceptional customer experience.
    View
  • Salesforce
    Customer Success Manager
    Salesforce Jan 2018 - Jul 2021
    Manchester
    View
  • Syngenta
    Salesforce Platform Lead
    Syngenta May 2016 - Dec 2017
    Global
    Provided transformation expertise to automate and standardise core business processes on the global Salesforce platform. Led the Global Business Analyst team and designed the business analyst network, support model and ways of working across APAC, EMEA and US markets. Responsible for the design and delivery of local, regional, and global adoption analytics and actionable recommendations.
    View
  • Microsoft
    Technical Solutions Professional, Microsoft Dynamics
    Microsoft Oct 2015 - Mar 2016
    Nationwide, Uk
    Microsoft Dynamics CRM Pre Sales Business Analysis role.Responsible for working with Solution Specialists to define the needs of the customer and drive solutions in the Public Sector.
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  • Makepositive
    Salesforce Managing Implementation Consultant
    Makepositive Aug 2014 - Sep 2015
    Manchester, United Kingdom
    While continuing the hands on implementation role detailed below (2013-2014), this promotion from team member to manager held responsibility for leading a team of implementation consultants. Responsibilities included being the:- First point of escalation- ‘Go to’ person for advice on all aspects of project delivery- Coach and trainerIn this role I also successfully designed and delivered a graduate scheme for implementation consultants.
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  • Makepositive
    Salesforce Implementation Consultant
    Makepositive Jan 2013 - Aug 2014
    Manchester, United Kingdom
    Designing and delivering a wide range of Salesforce.com projects across many industries. Experienced in the delivery of Sales, Service and Marketing Cloud projects in addition to many bespoke implementations. End to end role inclusive of:- Pre Sales activities- Project scoping and requirements gathering- Facilitating customer workshops- Stimulating customer engagement and adoption- Producing functional analysis- Process Mapping and design- Team working with Project Managers, technical staff and 3rd Party organisations.- Product configuration- Customer training (design & delivery)- CRM Health-checks and Roadmap design
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  • Siemens Enterprise Communications
    Head Of Systems And Reporting
    Siemens Enterprise Communications Dec 2006 - Dec 2012
    Led the implementation and successful adoption of multiple applications including Salesforce, Xactly, and SEQL Data Warehouse. Involved in all aspects of implementations including planning and design, requirements workshops, build and testing, training, communication, and delivery. Managed ongoing use of the applications and management/leadership of the admin and developer teams.Design and delivery of many sales, marketing and sales operations processes including pipeline and forecasting management, Sales Balanced Scorecard, KPI measures, Sales results and compensation processes, Bid Management Analysis, Resource Management, Escalation Processes, Change Management etc.
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  • Siemens Enterprise Communications
    Operations Manager
    Siemens Enterprise Communications 2005 - 2006
    Manchester, United Kingdom
    View
  • Siemens Enterprise Communications
    Sales Team Leader
    Siemens Enterprise Communications 2003 - 2005
    Manchester, United Kingdom
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  • Siemens Enterprise Communications
    Account Manager
    Siemens Enterprise Communications 2000 - 2003
    Manchester, United Kingdom
    View
  • Siemens Enterprise Communications
    Commercial Assistant
    Siemens Enterprise Communications 1998 - 2000
    Manchester, United Kingdom
    View
  • Kibbutz Kfar Aza
    Volunteer
    Kibbutz Kfar Aza 1993 - 1994
    Israel
  • Sabre Instrument Valves Limited
    Operations Assistant
    Sabre Instrument Valves Limited 1992 - 1993
    Altrincham, Cheshire

Amanda O'Donnell Skills

Leadership Solution Selling Sales Process Channel Stakeholder Management Business Transformation Salesforce.com Data Center Voip Sales Sales Operations Forecasting Crm Telecommunications Business Development Business Analysis Vendor Management Team Management Team Leadership Strategy Sip Contact Centers Managed Services Professional Services Business Process Change Management Training Product Management Telephony Enterprise Software Business Process Improvement Saas Management Project Management Outsourcing Wireless Mobile Devices Pre Sales Call Centers Service Delivery Cloud Computing Unified Communications Designing Solution Architecture Integration

Amanda O'Donnell Education Details

Frequently Asked Questions about Amanda O'Donnell

What company does Amanda O'Donnell work for?

Amanda O'Donnell works for The University Of Manchester

What is Amanda O'Donnell's role at the current company?

Amanda O'Donnell's current role is Head of CRM Platforms.

What is Amanda O'Donnell's email address?

Amanda O'Donnell's email address is am****@****rce.com

What schools did Amanda O'Donnell attend?

Amanda O'Donnell attended Keele University.

What are some of Amanda O'Donnell's interests?

Amanda O'Donnell has interest in Children.

What skills is Amanda O'Donnell known for?

Amanda O'Donnell has skills like Leadership, Solution Selling, Sales Process, Channel, Stakeholder Management, Business Transformation, Salesforce.com, Data Center, Voip, Sales, Sales Operations, Forecasting.

Who are Amanda O'Donnell's colleagues?

Amanda O'Donnell's colleagues are Sahil Mehta, Chad Mullins, Phil Cooksey, Ellie Mcadam, Rodrigo Fernandez, Bill Bishop, Krithiga Velmurugan.

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