Amanda Ortman Email & Phone Number

Richmond, Virginia Area

Richmond based art studio specializing in jewelry, handmade crafts, costumes, and illustration. https://linktr.ee/o_amanda_pandaManages social media presence to promote events and online storeCommunicate with customers in person and online to determine customer priorities for salesUtilizes Adobe Photoshop, Adobe Illustrator, Clip Studio Paint, and.

Responsible for support operations for the TaxAct Online and Download 1040 product lines. The scope of support included assistance in resolving rejected federal returns through program navigation and information on filing options.Provided professional and friendly support to all external and internal customers.Provide timely phone and live chat support.

Utilized Virtual Call Center to exceed the call quota of 250 calls per 8 hour work day.Maintained knowledge of company products and promotionsQuickly and accurately entered wrap up codes after customer interactions and made appropriate notes on customer accounts.

Richmond, Virginia, United States

Processed incoming books and invoices to add to the collection Provided customer service to patrons; primarily assisting customers with computer questionsAssessed community needs to develop programs and services to meet public needsBalanced monetary transactions for customers Developed Computer Programs for General Computer Literacy, Email, Microsoft.

Richmond, Virginia Area

Assisted patrons by answering queries, locating materials in the collection, and placing holds on items using SIRSI Workflows.Instructed patrons on how to use digital media such as the Overdrive, Libby, and Hoopla appsCreated and presented storytimes focused on early literacyDeveloped and ran STEAM programs in person and online such as: Busy Hands Crafts.

Richmond, Virginia Area

Assisted customers with purchases and recommending appropriate productsManaged gaming tournaments with up to 60 customersMonitored and updated weekly price fluctuations of collectable inventory items Assessed condition and value of customer trade-insBalanced monetary transactions through checks, currency, credit cards, register receipts, coupons & gift.

Central Virginia

Educated children age 6-12 in entry-level coding & animation to produce playable video gamesFollowed curriculum to teach children using the following software: Clickteam Fusion 2.5, Scratch, WeDo, Lego MindstormsMaintained a clean and safe classroom environment Provided mediation in conflict resolution exercises

Mid Atlantic Region

As a free lance artist with Rumble and Roar Wandmakers, I create jewelry pieces, key rings, and create prints. I travel to conventions as a sales associate for those and other products made by the artists.

Beaumont JCC

Conducted activities for students focusing on creative storytelling and character design for studentsCreated and implemented curriculums for courses in sculpture and sequential storytellingWorked and communicated with correction center staff to ensure a safe environment

Richmond, Virginia Area

Cultivated relationships with customers by providing email updates on contracted workCreated technical drawings using Chief Architect’s Home Designer software for shop and customer useCompleted woodworking pieces by sanding before and after primer, sealant, or stain was applied; installed hardwareTrained and supervised new employees in shop.

1015 East Clay Street, Richmond, VA 23219

Expanded knowledge on diverse materials in collections and their proper handlingUpdated existing catalogue entries & created new catalogue entries for new acquisitionsPhotographed collection objects, edited and formatted images for archival catalogue entriesProvided documentation for collaborative assessment via Microsoft OfficeCompleted projects for.

Bachelor Of Fine Arts (B.F.A.), Sculpture And Extended Media, 3.725/4.0

Activities and Societies: Phi Sigma Pi, Quidditch Club at VCU, Science Fiction and Fantasy Club

Education record

Overseas Summer Program

Education record

Overseas Summer Program