Amanda Clark Email & Phone Number

Philadelphia, Pennsylvania, United States

Provide leadership as well as day-to day operational management to ensure that the account team consistently meets and exceeds client expectations. Focused on client centricity and on delivering on all contractual SLAs, strategic planning, process optimization and profitability improvement.• Deploy operational rigor to provide smooth, efficient client delivery• Anticipate and mitigate risk• Manage internal and external resource requirements to optimize client impact within project budget, timelines and deliverables within contractual scope

Berwyn, Pennsylvania, United States

Enabled Profitable Growth as Business Operations/Finance & Sales Performance lead and collaborated with the senior executive leadership team to plan and execute the Industry strategic agenda and operational processes globally.• Led Project Management for development of business strategy, growth plans and business priorities for Operations Industry Portfolio across 5 Industry Groups (19 Industries) and 7 Industry-specific vertical Offerings• Generated actionable business insights for senior executives through financial planning and analysis (FP&A), budgeting and forecasting (Sales, Revenue, Profitability), resulting in significant improvements in sales pipeline and double-digit profitable revenue growth• Defined and implemented governance to monitor financial and operational results leveraging a data-driven approach and identified and oversaw interventions to achieve targets• Provided leadership and drove collaboration across business functions (HR, Marketing & Communications, Offering Development, Corporate Strategy) to progress the Industry agenda

Berwyn, Pennsylvania, United States

Key member of leadership team to form and operate the ‘Growth Services’ Portfolio (5 Global Offerings - Marketing, Digital Commerce, Digital Inside Sales, Sales Operations, Customer Experience) as a business, driving profitable growth in a complex, cross Service Group operating model.• Built and led global Business Operations/Finance team of 4 that supported 40+ Managing Directors• Generated actionable financial and operational analyses and insights that enabled strong double-digit annual growth and margin expansion of portfolio• Enhanced, activated and monitored profitability improvement plans, including rigorous P&L reconciliation and management, driving significant margin uplift • Led governance to drive FY Planning (including long-range planning) and monthly/quarterly forecasting within 1% accuracy (Sales, Revenue, Profitability)• Ran Business Development Management process, leveraging operational metrics and modeling to drive predictability, transparency and risk identification in sales pipeline• Supported & facilitated integration of strategic acquisitions• Collaborated across numerous teams including Sales & Accounts, Client Experience, Offering Innovation, Solution Innovation, Business Operations, Finance, HR, & Marketing to drive growth and profitability and serve as the single source of truth for financials

Berwyn, Pennsylvania, United States

Led Business Operations/Finance function for 5 Strategic Operations Offerings ‘Growth Services’ working directly with the Growth Services Senior Managing Director and the Growth Services Global Delivery Managing Director to enable profitable growth.• Led strategic financial analysis and management of the portfolio, resulting in substantial revenue growth and improved profitability• Established governance to monitor financial and operational metrics, enabling agile decision making and sustainable growth• Redesigned and ran Business Development Management process to drive pipeline growth, transparency and identify and mitigate risk

King Of Prussia, Pa

Responsible for owning client relationship and daily delivery of services, managing account financials and resource forecasting, and leading continuous improvement initiatives.• Led client delivery in NA region for one of the largest global accounts; ensured smooth continuity of service, identified and implemented process improvements and strengthened client relationships while the contract was successfully renegotiated• Successfully managed commercial account financials and resource forecasts against contract solutions, resulting in improved profitability• Resolved delivery issues promptly, identifying root causes and implementing strategic solutions to enhance client relationships• Developed and implemented program governance and reporting structure tailored to meet the clients’ needs

Conshohocken, Pa

Led talent financial planning and analysis, analytics and special projects to facilitate large scale clinic launches• Designed and implemented a new reporting and analytics strategy for talent recruitment metrics.• Created annual budget and provided monthly P&L analysis. Responsible for recruitment cost-scenario analyses and modeling for new clinics. • Managed contingent worker hiring program and team of recruiters while servicing and supporting cross-functional leaders throughout the organization. Developed and executed recruitment strategy to hire hundreds of workers annually within condensed timeframes.• Oversaw special projects, such as: vendor relationship management, recruitment strategies, implementation of new applicant tracking system and social media strategy. • Managed and administered the employee referral program. Streamlined corporate and field program and created strategy to increase referrals.• Managed systems/platforms in support of talent acquisition programs and processes.• Trained team of nine recruiters as subject matter expert on new talent acquisition programs and processes.• Managed multiple vendor relationships

Philadelphia, Pa

• Managed a team of two investment accountants.• Responsible for performing daily, monthly, quarterly and annual GAAP and Statutory (STAT) accounting and reporting functions of $2 billion investment portfolio; including three GAAP and five Statutory entities.• Led the search for replacement and implementation of new custody bank.• Managed vendor relationships with external asset managers and custody banks.

Bs, Finance

Mba