Specialized in placement for Wine and Hospitality clients. • Cultivated more carrier and broker relationships to collaborate on competitive and comprehensive coverage for clients.• Worked with our clients’ C-suite teams to examine their exposure; placed coverage and supported their needs throughout the life of their policies.• Led client policy renewals: created renewal strategy, marketed to underwriters, and hosted client renewal presentations throughout marketing, until final placement.• Utilized DMS 'Applied Epic' for policies, endorsements, and carrier/ client interactions.• Managed a diverse book of business, specializing in the Wine and Hospitality Industries, with a total premium volume upward of $3M. • Trained and mentored new Account Manager Assistants, to ensure best practices were exercised on account management and in Client interactions.

Specialized in placement for Tech clients: • Developed and nurtured carrier and broker relationships.• Assisted with client policy renewals: marketed to underwriters, compiled carrier quotes, processed policy premiums, and issued renewal certificates. • Coordinated with internal teams to resolve billing issues, generate invoices, and document claims.

• Authored 50+ University press releases, updated and maintained social media content, delivered email blasts.• Developed media lists to track hits with Cision analytics, used to present weekly media reports.• Presented monthly project proposals designed to drive traffic for on-campus events, professor showcases’, and University projects. • Maintained voice while successfully responding to community questions, comments and concerns on the University’s media handles. • Collaborated with the Marketing and Social Media teams for marketing campaigns and outreach development.

• Operated the University’s DMV Employer Pull Notice Program; processed and approved University drivers to promote safety and minimize potential risk.•Mitigated risk towards the University’s auto fleet by conducting 500+ driver background checks and collaborated with the Risk Manager on risk compliant driver-safety materials for future authorized drivers.• Researched, secured, and implemented the University’s first on-site auto fleet maintenance program for 200+ University vehicles.• Developed and maintained SOPs to track Vendor Risk Evaluations and Contracts to guarantee they complied with Insurance and University requirements.

• Supported the office’s daily administrative needs through conducting weekly inventory, updating bulletins, and coordinating office events. • Provided customer service as liaison for internal departments (i.e. payroll, audit & tax, accounts payable) by resolving questions and concerns via email, calls, and walk-ins. • Assisted with recruitment by reviewing resumes, conducting interviews, creating training materials for new hires, and assisting with onboarding.

• Created 18 interactive lesson plans for student engagement; lessons were centered around health, technology, and American history.• Assisted with grammar correction on homework assignments and public speaking presentations.

• Owned the offboarding and onboarding process for over 60 law clerks, which included issuing offer letters, aiding in benefits eligibility, and processing payroll.• Provided support to the HR Department by maintaining files, answering emails and phone calls for incoming and current employees. • Maintained relationships with internal departments by demonstrating effective communication, confidentiality, and timely responses. • Performed office maintenance through scheduling meetings, distributing mail, and ordering weekly inventory.

• Authored an average of 8 copies a week for the weekly bulletin; wrote 7 pieces for the newsletter with topics including the coalition’s initiatives, member spotlight, and Q&A segments. • Assisted with communications efforts on key projects tied to the organization's mission and brand. • Maintained media materials including media lists, pitches, briefing documents, messaging and FAQs. • Created and maintained relationships with local media outlets. • Aided with event-planning on a needs based basis.

• Provided client services through emails, phone calls and communication coordination. • Maintained information with precision and confidentiality.• Performed office maintenance such as scheduling meetings, distributing mail, and ordering weekly inventory.