Amanda Rowland Email & Phone Number

St Louis, Missouri, United States

Greater St. Louis Area

⋅ Manage day-to-day activity of the program operation, including supervision of staff. ⋅ Monitor program statistics and metrics. ⋅ Resolve complex cases. ⋅ Participate in interviewing prospective employees, evaluating current employees, and train employees as needed. ⋅ Develops current employees and tracks their compliance to quality, service, and production standards ⋅ Assist with the analysis and writing of client reports and other deliverables. ⋅ Assist with presentation of program information to internal and external customers. ⋅ Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution

Greater St. Louis Area

⋅ Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems⋅ Identify and analyze user requirements and procedures.⋅ Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation ⋅ Lead problem solving and coordination efforts between various business units

Maryland Heights, Missouri

⋅ Supervise a team of Pharmacy Technicians in a call center environment. ⋅ Manage prior authorizations and the grievance/appeals process for a state Medicaid program.

Maryland Heights, Mo

Greater St. Louis Area

Sacramento, California