Amanda Gaffney Email & Phone Number

Greater Grand Rapids, Michigan Area

Perform daily account management & customer support for clients from two different brands. Currently managing a $3.5 million book of business.Work with the sales representatives to define and implement client programs.Set up client websites, contracts, and program details using technologies from two different brands.Maintain strong relationships with assigned clients/accounts while developing a thorough understanding of their company needs and goals related to employee recognition and engagement.Resolve all inbound client inquiries and follow through to completion.Execute weekly reporting, client updates & conversations in company CRM, & project calendars.Keep accurate documentation on client activity and ensure strong customer satisfaction. Perform annual client business/program reviews.Manage all manual order processing on a daily basis.

Greater Grand Rapids, Michigan Area

Creating and setting up item numbers. Creating purchase orders. Sourcing new vendors for proprietary product. Negotiating costs and setups fees with vendors to assure we are paying the best price. Creating and maintaining vendor relationships, both domestic and overseas. Ordering samples as requested by the Product Manager and Brand Director, in addition to any I see may fit our product line. Responsible for ordering all pre-production product samples and ensuring that they meet our deadlines. Responsible for ordering the 1st order of stock inventory for a new product launch and ensuring that it is on time for the catalog drop to customers. Responsible for contacting vendors with product issues and getting them resolved. Assisting designers by obtaining product templates and photos. Creating excel reports to compare vendor pricing for new and existing product for potential cost savings and who to proceed with. Assisting with catalog proofing. Assisting the sales department for special requests for promotional products and event purchases for customers. This includes product searches through known and new vendors for best price to fit the customer's requests.Assisting with product training, whether it be gathering product or actually performing the training myself.

Transferred to Graphics Department on June 3rd, 2013. Prepared emails for production artists to create and edit proofs for customers. Quality checked proofs before emailing to customers. Quality checked final art before releasing to engravers or vendors. Assisted in setup of new products, including adding product information, testing in house ordering program used by the sales team and occasionally the website to ensure product is able to be ordered correctly and easily. Assisted in projects as needed with my supervisor, such as training documents, product information pages (used internally), reports, and catalog proofing.

Answer inbound calls which includes placing orders, product inquiries, order inquiries, account questions, payments, resolving issues, etc. Also assisted with live online chats and incoming customer service emails which handled the same inquiries as phones. Processed orders that were placed online, faxed in and also from other retailers(Staples.com and Amazon.com). Assisted in writing training packets and some training sessions with peers.

Greater Grand Rapids, Michigan Area

Answered phones in call center setting. Incoming phone calls were primarily from technicians. Helping technicians modify and closing work orders, activating boxes, locating addresses and other questions or concerns they may have were my primary responsibilities. I also made outbound calls to customers to confirm appointments, confirm cancellations, reschedule appointments, offer sooner appointment times, inform of technician running behind and provide new time and answer questions they may have. Notate accounts after speaking with technicians and customers. I also had to keep in contact with technician supervisors regarding all issues with technicians and customers.

Greater Grand Rapids, Michigan Area

Temporary assignment working in a Call Center environment. Began position answering phones. Took and tracked orders, replaced missing orders, registered new accounts, updated account information, helped with product information, assisted with inquiries regarding business, helped navigate website. Had to document every call. Moved from answering phones to answering emails. Handled same inquiries except in written response unless outbound call was necessary.

Wayland, Michigan

Service Writer - I answered phones, set appointments, called customers, created estimates/wrote repair orders, called for parts at locations other than ours, assisted customers when dropping off and picking up vehicles, was responsible for cash drawer and sending out statements at the end of the month. Office Assistant - I assisted in filing paperwork, balancing books, took deposits to bank, answered customers inquiries in regards to their account and balance (including obtaining copies of invoices and applying checks to their account). Front Counter - I assisted customers (including looking up parts for their vehicles, locating parts in the store they are searching for, answer questions about their vehicle, place special orders), mixing paint, stocking inventory, counting inventory and answering phones.Driver - I was responsible for delivering parts to customers and picking up parts from other stores/dealerships.