Professionally answers calls based on what clinic is calling and asks patients how I can help. Properly triages patients to triage nurses based on patients needs, especially after hour callers.Successfully ensures patients are properly scheduled with their provider.Properly confirm appointment dates and times.Ensures patients demographics are entered and confirmed.Accurately follows HIPPA guidelines to identify patients and when talking to patients and their approved contacts.Relays appointment information to patients on what is needed at their appointments, such as insurance information, address, and any other clinic requirements.Properly forwards calls to clinic nurses and providers when applicable.Efficiently takes messages and routes them to proper clinics for call backs from patient’s providers and nurses. Professionally speaks to patients and documents medication refill requests and routes to proper clinic.Successfully takes calls from other clinics and pharmacies about patients and routes messages to clinics for call backs. Accepts calls from patients who need technical assistance on their patient MyChart Portal and ensures proper HIPPA guidelines are followed when verifying patient. Ensures that all technical issues are addressed by myself or escalated to further be investigated.Professionally helps patients set up their MyChart for the first time following HIPPA guidelines.Professionally speaks with patients calling to file a complaint and ensures complaints are properly documented and routed to manager. Properly takes after hour calls for all clinics including specialty clinics, and routes conversations to clinics.Properly makes changes to On Call Doctor lists when needed. Pages On Call Providers when needed during afterhours.

▪ Professionally provides supportive services for individuals including case management, crisis ▪ intervention, advocacy, referral services, victim assistance to survivors of domestic violence and ▪ sexual assault. Reports to On-Call Sexual Assault Nurse Exam (SANE) as a victim advocate. ▪ Respectfully provides continuous safety planning with survivors.▪ Confidentially ensures patients privacy during all aspects of care including during SANE. ▪ Properly conducts intake of survivors.▪ Accurately identifies existing barriers.▪ Diligently sets goals and develops action plans for survivors.▪ Professionally maintains accurate and ongoing documentation on individual client files

Professionally speaks with guest to help solve a variety of customer service issues. Remains calm and understanding to escalated guests and ensures that their issues are handled. ▪ Successfully takes in-bound calls for guests with customer service-related issues.▪ Speaks to guests about locations of where they want to travel too and books the guests. ▪ Effectively uses outlook to send guests confirmation letters, replies to questions, and for escalations. ▪ Professionally routes calls to the proper designated departments nationwide. ▪ Legally screen guests to ensure eligibility is established.▪ Collects all necessary fees for upgrades and other fees. ▪ Ensures quality assurance by pulling and reviewing calls.▪ Creates scripts and directories using Microsoft Word for reference and shared with support and team members.▪ Provides leadership and knowledge to other Diamond Resort team members.

Successfully writes professional resumes for a variety of clients. Successfully rewrites resumes to ensure that clients qualifications, job history, and experience are clear and in a readable format. Meticulously research the best design to catch a potential employer’s attention. Effectively uses correct wording and grammar when listing qualifications, skills, education, and job history.Ensures that resumes are designed in a way that makes a favorable impression quickly.

Provided successful customer service to clients calling in to cancel their services. Successful ability to speak with customers to come to the core reasons for calls and a strong ability to relate to the customer to deescalate a call. Acknowledged for being on time with a positive attitude and take on several tasks as needed, learning new skills quickly. Successfully spoke to customers to identify reasons for disconnecting or downgrading. Utilized knowledge of products, services, pricing, and retention skills to identify with customers needs and relate back to the customers needs to successfully retain and upgrade services.Acknowledged for achieving monthly key performance metrics, successful order entry, going above call quality, and properly following call flow structures.Meticulously educated customers on features of services they currently have as well as features that relate back to customers needs, and billing/charges on the account. Effectively researched competitive pricing and services to accurately provide competitive price and product comparisons based on the customer’s needs. Superior ability to create and negotiate pricing, bundling and make offers while following company guidelines. Efficiently worked through order entry, setting up installations, disconnects, transfer of services, downgrades as well as seasonal services.

Provided excellent customer service ensuring customers needs were met. Acknowledged for working in a fast but accurate manner to get the customer through the lines in a caring manner. Ensured customers questions and concerns were properly handled.CASHIER Effectively scanned coupons, applied discounts when needed, processed payments, and rung up sales on computerized cash register.  Successfully answered customers questions, answered in regards to store policies, and spoke to customers about ongoing promotions. Ensured front end and register areas were clean and properly stocked.CUSTOMER SERVICE  Successfully spoke to customers about complaints and compliments.  Effectively returned and exchanged customers merchandise, ensuring proper policies followed for returns and refunding money to the customers.  Efficiently activated phone and money cards, processed credit card applications, handled requests for money orders, and processed check cashing. CUSTOMER SERVICE MANAGER Successfully ensures that the front end is meeting staffing levels. Ensures that cashiers and customer services cash registers are maintained with the proper amount of money to complete transactions by giving loans and dropping money when needed.  Diligently ensures that all cashier and customer service employees take their assigned breaks and lunches on time. Superior ability to speak with customers to deescalate a situation and ensure customers needs are properly met.

Successfully cleaned and organized several departments. Showed passion and respect for patients in ICU and Birthing Ward while attending to their room to clean. Meticulously cleaned patients’ rooms, ensuring all trash and hazardous waste is removed daily, cleaned patients’ bathrooms, tables, floors, and bedding when needed.  Successfully maintained and cleaned doctors and nurses’ stations, doctors’ lounges, waiting rooms, pharmacy, and Emergency when needed.  Acknowledged for attention to detail and going above and beyond when cleaning.

Managed front end office, assisting customers to understand the problems of their vehicles. Wrote service orders for technicians, spoke to customers about their vehicle’s repairs needed and performed all other office processes.  Superior ability to be relatable to customer’s and work to understand what the customers vehicle needs are and prepared paperwork for technicians.  Successfully took technicians notes and findings to prepare accurate quotes for services needed and recommended. Spoke to the customer about the findings and presented them with the quotes for repairs.  Effectively wrote out findings on the vehicle in a clear and understandable manner for customers.  Performed other office needs such as payment processing, filing paperwork, multi-phone system operation, cleaning and providing customers with rides to and from the office.