Amanda Stoddard Email & Phone Number

Remote

Enhancing the Sticker Mule Experience by collaborating closely with department leaders to id pain points and address them through strategic software integration and operational enhancements.

Remote

Leveraging my deep product knowledge and exceptional relationship-building skills to provide tailored and personalized solutions to our high profile and varied customer base fostering long-lasting loyalty and driving revenue growth.

Remote

I built the strategic plan for Edgar's first-ever direct sales initiative, identified funnel pain points and resolutions to improve the customer experience, refined outreach campaign copy and mastered the Edgar platform to build and deliver 1:1 sales demos with leads. I increased customer understanding and enthusiasm for the Edgar platform, converted leads, collaborated across teams to improve both product and experience, and established methods for garnering customer feedback and success… Show more I built the strategic plan for Edgar's first-ever direct sales initiative, identified funnel pain points and resolutions to improve the customer experience, refined outreach campaign copy and mastered the Edgar platform to build and deliver 1:1 sales demos with leads. I increased customer understanding and enthusiasm for the Edgar platform, converted leads, collaborated across teams to improve both product and experience, and established methods for garnering customer feedback and success tracking.Some demo participants have said:"Amanda was awesome. She answered my questions before I knew I had them! Friendly and felt like an old friend helping me out with a problem!""Amanda was very clear and covered the points well. I look for new software and services that are out there, and scan sites like Beta List, Product Hunt, Kickstarter etc. I often sign up for more info for fear of missing out! But, to be honest I forget most of the service I sign up to. Having a demo though means I'll find it hard to forget Edgar and what he does. I understand what the software does and where it fits in in my systems.""Amanda was really helpful and patient. She is very knowledgeable about Meet Edgar.""Amanda did a great job running through the demo with me. I'm excited to get started!" Show less

Portland, Or

A unique seat on the Renewals Team, I tapped into my expertise as a product expert, educator and salesperson to convert customers to the SurveyMonkey core platform as a longstanding and well-loved survey service was retired after aquisition.A great day included: little churn, happy customers, new contracts, and turning a customer's fear of change into excitement about the road ahead.

Portland, Or

Email and phone support for top tier customers, meeting the set SLA turnaround times for fast, efficient, knock-out support.Webinar Q&A leader, created internal training workshops on phone call best practices, our most advanced logic features, and worked with colleagues across teams to highlight areas of product improvement. I helped customers at all levels of proficiency become SurveyMonkey experts: walking them through how to use the tool, offering problem solving tips, tricks… Show more Email and phone support for top tier customers, meeting the set SLA turnaround times for fast, efficient, knock-out support.Webinar Q&A leader, created internal training workshops on phone call best practices, our most advanced logic features, and worked with colleagues across teams to highlight areas of product improvement. I helped customers at all levels of proficiency become SurveyMonkey experts: walking them through how to use the tool, offering problem solving tips, tricks and suggestions, while ensuring they were more confident and knowledgeable than before. Maintaining our "one voice" approach, I escalated cases to our team of technical specialists and relayed their findings to the customer, keeping them in the loop regarding their tickets and fixes with timely updates. Some customers have said: "I can't recall an incident of technical assistance over the years that equaled the support I received from Amanda S. She was positive, professional, knowledgeable and extremely helpful. The value of the time saved by her rapid problem solving assistance on this occasion alone approached the annual cost of our upgrade to Platinum.""I was very impressed with my ability to hear back from a knowledgeable person soon after I made my request and that she followed up after conducting a few mini-experiments to figure out the problem. I had an excellent customer service experience.""Amanda was the CS rep and I was really happy to hear her voice again on the phone. She's an angel and savior to my SurveyMonkey problems." Show less

Savannah, Ga

With a masterful understanding of the Circa Lighting brand, product, and company values, I provided unparalleled customer service to one of the most profitable and demanding sales territories in the country, comprised of the 5 boroughs of New York City. I personally sustained nearly $3 million dollars in annual delivered sales servicing top names in Architecture and Interior Design along with residential customers. I developed and fostered relationships with my customers to secure… Show more With a masterful understanding of the Circa Lighting brand, product, and company values, I provided unparalleled customer service to one of the most profitable and demanding sales territories in the country, comprised of the 5 boroughs of New York City. I personally sustained nearly $3 million dollars in annual delivered sales servicing top names in Architecture and Interior Design along with residential customers. I developed and fostered relationships with my customers to secure repeat business and contribute to the monthly sales goals for the corporate office.I was personally responsible for managing all customer interactions throughout the complete sales funnel: answering general inquiries, providing detailed and thorough product information, lead times, customization options, interior design suggestions, generating and following up on quotations, placing orders and tracking them through shipment, delivery, and any necessary problem resolutions including returns and manufacturing defects. I consistently received excellent annual reviews and was regularly asked to train new employees, including those in management. I taught our best practices for communicating with customers, explained our sales cycle, and taught new hires how to use our software system from start to finish order entry and returns. I participated on internal planning committees, and regularly contributed thoughtful suggestions to improve aspects of our policies and procedures including a full revision of the company return policy. Additionally, email templates I created for my own personal customer interactions were so praised they were later distributed as guide posts for the entire company. Show less

Savannah, Ga

I provided daily administrative support to the President by drafting official company correspondence, typing, filing, handling all electronic communication, answering the telephone, routing calls, routing mail, researching information, scheduling appointments and preparing summary reports regarding company financials for weekly meetings. I handled all of the activities in accounts payable and receivable, maintaining multiple QuickBooks files for the 18 independent LLC's under the parent… Show more I provided daily administrative support to the President by drafting official company correspondence, typing, filing, handling all electronic communication, answering the telephone, routing calls, routing mail, researching information, scheduling appointments and preparing summary reports regarding company financials for weekly meetings. I handled all of the activities in accounts payable and receivable, maintaining multiple QuickBooks files for the 18 independent LLC's under the parent company, and performed all data entry, including monthly bank reconciliations. I ensured timely receipt and payment of vendor and subcontractor invoices. Working closely with the business’s Accountant I assisted in preparing financial reports, tax documents, year-end reports, audit reports, and business license renewals. I acquired, maintained and managed the insurance policies for the business and ongoing projects.I greeted clients on a daily basis acting as the liaison between vendors, subcontractors and office personnel. Mediated client and vendor disputes and worked toward conflict resolution and compromise; maintaining composure, confidentiality and respect for our clients and business partners at all times. I maintained the Homeowner’s Associations for the new condominium construction projects until all units were sold and turned over to their new owners. I collected HOA dues, made deposits, managed QuickBooks accounts for them, orchestrated cleaning and landscaping service for the buildings, as well as handled warranty issues and the requests of owners and tenants as they arose.I performed general office management: organizing and purchasing supplies, troubleshooting and maintaining office equipment, scheduling cleaning services and maintaining office presentation. Show less

Bs, Organizational Communication

Activities and Societies: Sociology minor; graduated Cum Laude with 3.5 overall GPA. Organizational Communication & Sociology.

High School Diploma

Activities and Societies: National Honors Society