Amanda Mackay Email & Phone Number

Kamloops, British Columbia, Canada

Kamloops, British Columbia, Canada

Kamloops, British Columbia, Canada

Kamloops, British Columbia, Canada

• Direct yard processes to fulfill customer car orders, Customer Service instructions and Mechanical and Engineering requests for car movement and placement• Deliver instructions for train movements within the terminal, conduct job and safety briefings• Assist in the coordination of all train movements within and through the terminal and over the road, expedite train movement to reduce and meet terminal dwell• Assist with crew transportation to and from trains, away from home terminal hotels and for over the road requirements• Perform proficiency testing and other safety requirements, resolve non-compliance and/or opportunities for improvement• Accountable for the safe, on time operations of all trains and contribute to the overall execution of the LSOP and Operating Plan

Edmonton, Canada Area

• Ensure the safe and efficient execution of the Operating Plan through active supervision of operating (train) crews, yardmasters, support staff and assistant trainmasters• Accountable for inputs and outputs of safety, service, productivity, financial metrics and adherence to corporate values, which includes compliance with regulatory environment• Conduct efficiency tests, train rides and safety related activities to support a safe, efficient operation, Identify and act on opportunities to increase yard/road fluidity and productivity• Investigate safety rule and policy failures and respond and act on safety, health and environmental related incidents, identify cause, implement or recommend corrective actions• Ensure compliance with CP policies and collective agreements• Ensure all documentation is accurate, complete and properly communicated to those who require it as well as the next Trainmaster on shift• Assist superintendent and human resources with interviews of new hire conductors and training of assistant trainmasters

Edmonton, Alberta, Canada

• Direct yard processes to safely meet train schedules, desired foot/FEU targets, customer, dispatch, Field Operations and Mechanical and Engineering needs• Deliver instructions for all train movements within the terminal to Operations crews and trainmasters• Supervise and coordinate all trains, yard, hostler, lifter and trucks movements within the yard• Ensure all train and truck documentation is accurate, complete and properly communicated to those who require it as well as the next Supervisor on shift• Perform proficiency testing and other safety requirements, resolve non-compliance and/or opportunities for improvement• Assist Director of Intermodal with shortlisting, interviews and training of new supervisors • Responsible for yard planning and inventory accuracy to ensure safe operation and movement within terminal• Work with customer service and trucking companies on train arrival times and container availability

Edmonton, Ab

• Work with customers daily to meet their dedicated and expedited transportation needs• Daily dispatch and management of transportation/courier fleet 20+ vehicles• Hiring, training, discipline & termination of independent contractor fleet• Generate on-time performance reports for major customers• Performance management reporting internally to ensure a 95% or higher on-time performance is being met.• Daily communication with customers to ensure their time sensitive deliveries are successful• Continual process improvements to meet and exceed customer expectations• RFP/RFQ submissions• Day to Day rate quote requests• Driver payroll• Invoicing reconciliations• Warehouse management• Customer service escalations – investigate, communicate & rectify

Edmonton, Alberta

• Generate new customer base and revenue for the branch and All Canadian as a whole. Done by continually bringing on new customers, as well as continuing to service and upsell to existing customers.• Develop new relationships & business through existing connections, cold calling, prospecting etc.• Maintenance of existing customer relationships• Ensure regular follow up with customers to ensure needs are being met, any problems are being resolved in a timely manner• Work with Operations Manager & Branch Manager to ensure problems are being resolved• Review volumes and customer needs, upsell new/additional services, re-evaluate service levels for On-Demand & Dedicated accounts• Quarterly business reviews with all major accounts• Establish relationships at multiple levels of organizations, from shippers to senior management• Daily sales reporting & tracking • Interim Operations Manager• Daily dispatch and management of courier fleet• Generate on-time reports for major customers• Driver payroll• Invoicing reconciliations• Warehouse management• Customer service escalations

Edmonton, Alberta

• Work with customers daily to find solutions to their transportation & logistics requirements• Broker and coordinate multiple loads of oilfield cargo for the oil and gas industry• Broker and coordinate freight for existing and new customer base outside of oilfield contracts• Build new business within our oilfield contracts as well as establishing a new customer base through quotes• Developed monthly new business sales targets as well as accountability tools to ensure targets are being met• Daily updates to customers advising status of freight• Dispatch Canadian and US fleet of 20+ trucks• Cross trained on driver payroll• Process ACE & ACI border paperwork to ensure drivers cross north bound and south bound • Customer service and conflict resolution

Edmonton, Alberta

• Coordination & management of up to 25 owner operators & company drivers for the AB/BC flat deck division (both union & non-union)• Daily calls with all drivers on the fleet: calls include conversations regarding safety, hours of service, regulations, concerns, challenges, etc.• Coordination of the interprovincial highway, Alberta highway and Edmonton city dispatch • Implementation and audit of new policies and procedures surrounding driver paper, compliance, etc.• Customer contract management & organization• Manage oilfield sucker rod account• Daily calls, reporting & updating for multiple customers• Development of bottom line P&L metrics• Application & organization of permits & pilot cars for oversize freight moves• Sourcing & coordination of multiple loads of freight• Assist with monthly & annual P&L reconciliation• Fleet insurance & renewals• Quarterly & Annual IFTA reporting• Invoicing & Lease Operator Statements