Amanda Walsh Email & Phone Number

We're enabling the world's largest brands to do the right thing.

Operoo enables thousands of schools, clubs, and associations around the world to automate, manage, and track operational tasks from a single cloud-based platform. The company offers digital workflows for a range of routine processes—which are often manual, disconnected and paper-based—including distributing and collecting parental consent, payments, medical and emergency information, student registration, staff onboarding, policy management, incident reporting, activity and group management, paperless school trips, and more.Due to a change in company structure my role changed to Implementation Manager where not only did I continue to lead implementations in the UK and EMEA, I also led US east coast implementations for districts, some of which had 5000+ students. Several of my previous responsibilities remained in place including: being a dedicated point of contact for customers, reporting to identify possible churn risks, providing 1st and 2nd line support, and ongoing training needs.

Remote

As Senior Customer Success Manager I managed customers from multi-academy trusts and higher revenue schools in the UK and EMEA equating to 75% of the regions revenue. On top of my customer success responsibilities, and assisting the product and development teams, I was also responsible for upskilling and onboarded new team members.

Remote

As Customer Success Manager, I was responsible for all UK and EMEA customers. My responsibilities started post-sales as the customers main point of contact throughout their entire journey, ensuring on-going customer success and high customer retention rates. As the first employee outside of sales, I designed, implemented and maintained the implementation process and customer journey, including reporting to identify possible churn risks. I also provided 1st and 2nd line support, assisting with customer queries. Outside of my customer success responsibilities, I assisted the product and development teams with product design, testing and new product releases.

London, United Kingdom

During my time at BROWZ (now Avetta) I was responsible for managing the accounts for Australian and UK clients (for example, Mars, Lend Lease, Johnson Matthey, Boral and Motorola Solutions), from initial pitches and client onboarding, through to implementation and long-term account management. I actively looked for new opportunities with our clients, as well as working to continuously improve existing services (either through new ideas or amending/modifying processes from client feedback), as well as liaising with internal technical teams to ensure a seamless transition for any new implementations or updates. I was pivotal in ensuring a successful, client-focused solution was delivered.

Sydney, Australia

Sydney, Australia

London, United Kingdom

When I joined Ashbury Labelling it was a relatively new company, I was brought in to help design and implement processes associated with the start-up, running and management of the company. From 2011 to 2013 the company had more than doubled in size, and had increased their clients to several major retailers. My expertise and experience in Account Management, Project Management, and Office Management helped in the growth of Ashbury Labelling to where it is today.Once the new processes were embedded and sucessfully functioning, I was promoted to Account Director where not only was it my role to manage the account for one of the world’s leading retailers, I also directly managed a team of 5, and oversaw the management to a team of 15-20 to ensure all the client’s needs were met. During my time at Ashbury Labelling my individual responsibilities included:- Key stakeholder meetings, operational meetings, day-to-day management, communications, and reporting- Design, implementation, and on-going management to ensure all processes were in-line with current and growing business needs- Direct Manager of 5, oversaw management to a team of 15-20- Staff resource planning, HR- Office Management- Company finances and invoicing- Internal database design and on-going maintenance

London, United Kingdom

During my employment as Project Manager I was responsible for managing 2 projects, both with Marks & Spencer.The last project was an ePOS training project which encompassed till training to over 80,000 employees across the UK and the Republic of Ireland, and required over 130 trainers. My role included:Stakeholder Management: Day-to-day management, weekly KPI and target reporting, maintenance and weekly update of client dashboards, monthly performance and target review meetings, PIR (input and attendance), weekly management information reporting.Resource planning, scheduling and management: Planning trainer requirements, management of trainer recruitment and upskilling, scheduling of trainers, day-to-day management of trainers.Team Management: Direct management of 2 employees. Budget Management: Budget management of resources, monitoring and reporting on project bonus (monthly and end of project).Company finances: Account payable and receivable.Database Management: Expansion and maintenance of internal project database, maintenance and updating of client dashboard.The second project was a Stock Management training rollout which encompassed Stock Management training to over 30,000 M&S users and required over 30 trainers. I was responsible for the planning, recruitment and scheduling of trainers, as well logistical details such as trainer and delegate materials. Stockholder Management included day-to-day management, weekly management information reporting, and end of project PIR.

London, United Kingdom

I was the first administration employee to join Ashbury Ashbury training and during my time as office manager I was responsible for all administration/management roles including process design implementation and management, HR, database design and management, company finances, client relations (day-to-day and monthly meetings), day-to-day operation, client bookings and planning, diary management, staff travel requirements, sourcing and recruitment of trainers, and recruitment and upskilling of administration staff.