Amanda W. Email & Phone Number

Changning, Shanghai, China

中国 上海市 徐汇区

中国 上海

Head of the IT function for China, Taiwan, Hongkong and Korea markets, partnership with Business to develop the IT strategy and roadmap to support business plan and strategy. Partner with cluster country business to prepare the fit-for-purpose deployment for AIRhythmn service scheduling. Lead in-house developnent team deoloyed multiple applications to cluster countries achieve the paperless and automate the business process, sales quotation and contracts approval, credit note, contracts suspension and termination, joiner and leaver etc. Lead in-house Robotic Process Automation team to automate customer call out process, auto call out scheduling, bulk customer service reports download etc. Responaible for annual country IT budgetUtilize appropriate group digital solutions and technologies to develop the digital roadmap fit cluster countries business strategy and needsSpecify and design suitable local solutions not provided by group or regional application roadmap. Identify country Compliance and IT risks or security/business continuity and disaster recovery risks and work with relevent business and IT team to remediate the risks.

上海 黄浦区

Digital Transformation and Data Platformo Design, develop & deploy the global digital marketing M1 platform in China, plan the platform’s own P&L and manage IT’s portfolio plan, integrate other data platforms within Group;o Evaluate multiple data partners and multiple data sources integration, including SEM, BAT, social media and other channels;o Design the data schemes and target audiences to support group pitch and clients’ campaign activities. Leverage the platform, machine learning and artificial intelligence to data mining and analysis post-campaign results, improve the data schemes to help client improve the campaign results and customer engagement; optimjze the sales and marketing campaign effect and results;o Support group’s media plan/buying system digitization, deploy one shared group platform for all brand agencies;Led digital transformation by realigning with business priorities and global/regional IT strategy, focusing on the IT revenue generation and performance based operations organization.Operationso Complete the One Shared Services integration for DAN HQ and 22 operating Brands Agencies IT. Lead and streamline the operations processes and improve efficiency with optimization and automation initiatives;o Converged IT operations budget in 22 agencies and organization in multiple agencies and practices into “One IT” operations; Responsible for the IT operations budget with goal for cost efficiency and support business on the digital transformation and bring business value;o Lead the Security and Risk Management team accountable for internal security operating procedures and baselines, identify deficiencies, determine risk level and recommend solutions and give guidance & support to ensure company and relevant clients’ information and data is protected in line with company and global information security and China Cyber Security Law;o Oversee and Lead the IT Due Diligence for Global & Local M&A initiatives and integrations

Shanghai, China

GM International Operations – Contact Center; Lead & Campaigno Support GMI Markets Contact Centers go-live on telephony, Contact Center Knowledge Management system and CRM system. o Design, Migrate and Deploy CRM(Contact Center, Lead & Campaign), and integrated with Facebook, Twitter and other Social Media, integration Social Listening Functionalities, Knowledge Management system and provide CoE support post deployment.o Support GMI Markets Customer 360, CRM, Lead & Campaign Management and Digital Marketing System implementation and operations.o Provide operational support/optimization to GMI TrackBack marketso Streamline the GMI Markets’ sales and marketing Shadow IT programs and work with business to take over the shadow IT into IT ownershipGM China and Joint Ventureso Lead China Industry Wholesale and Retail Sales Data integration, BI Portal setup and data migrationo Support GM China Sales and Marketing team on the global solutions implementation, operations, and Joint Venture initiatives.o Support Sales and Marketing IT system transformation and Strategy Portfolio Road-map Planning development in JV. Engaged in JVs Dealer CRM Capabilities improvement and optimization. Improve Data Strategy maturity and Data Analytics capabilities by strengthening analytics platform and process.o Support China JVs Sales Company business team to enhance Customer Engagement and Experiences practices, strengthen the Online-To-Offline trend into new products launches, offline touchpoints, and all Lead and Campaign lifecycle operations. o Established the Social Media Report for GM China and JVs. Monitoring the social media trend, providing the Business Intelligence insights to China JVs.o Oversee China Urban Mobility IT initiatives, including Car-Sharing and Car-Riding programs.o Lead Car-Sharing Program Mobile Application, including plan, design, test, implementation, campaign and enhancements.

Shanghai

GM China and Joint Ventureso Conduct the Global IT In sourcing Project, identify the best candidates and bring them as direct employee, smooth the Outsource to In-source progresso Lead the team to provide daily operations support to GM International Operations Center, GM China Office and Remote Offices IT Hardware and Infrastructure support. Including but not limited to end user’s PC, Workstations, Business Applications, Mobile Solutions, Office Network (wireless and wired), Servers, Hosting, Printing system, Data storage etc. o Lead the team to manage the mobile services for employees. Monitoring the monthly mobile cost, and drive the mobile cost efficiencyo Plan for End Users IT events, Lunch & Learn or other training activities to bring efficiency and productivity to userso Customer Services orientated thinking to improve the existing Services models or processo Execute global End Users and Infrastructure projects deployment at country level. o Execute and Lead Local Joint Ventures related Infrastructure projectso Focused on integration and adoption of enterprise solutions to the Greater China GM user community and Joint Ventureo Responsible for overall End User Experience. Focus on quality of user support, product nuisances, issues and concerns, and workplace productivity improvement opportunities while also guiding IT product teams through the pilot and launch processes at country levelo Participant in early stage pilot of new IT tools, report feedback and issues to improve the end user’s experiences in production deploymento Understand, develop and execute project deployment, communications, training and marketing plans for Project Deliveries make sure timely deployment and delivery of the projectso Manage regional nuisance, concern and issues that impact the End Users and drive solutionso Support ad-hoc Joint Ventures projects on Sales and Marketing, Engineering and Product Development.

Shanghai

o Oversee the GMAP Regional LAN/CAN Service Contracts. Ensure excellent end user services and Network operations performance for GMAP sites.o Streamline the GMAP LAN/CAN operations process, to make sure Incidents all follow proper process for monitoring, reporting, and afterwards corrective actions discover process. New procurement all follow standard design, BOM and procurement process.o Manage the GMAP site LAN/CAN ongoing and new projects.

Shanghai & Hongkong

Greater China IT Team Leado Take goal of 0 business interruption, work with 6 team members to provide smooth IT Support to business users. Including Computers, Emails, Video Conferencing System, Blackberry, Avaya IP Phone System and Office Network including remote officeso Maintain the Greater China Budget for Computers and other IT Accessories procurement. o Work with team members on the initiative to improve IT tools performance and efficiency for business users.o Deploy global implementation in Greater China marketsGreater China Research & Analyticso Work with Consulting team to help solve clients business issues, and identify business opportunities.o Conduct hands-on advanced quantitative analysis and provide clients with business changing insights. o Support new product/service development and client program/development.

Shanghai

o Provide onsite IT Support to Philips China all branches users including Computers, Email System, Servers, Network, PBXo Provide New Users On-board Trainingo Provide Helpdesk Hotline Support to Philips China and Joint Ventures userso Oversee the Remote Access Services for Philips China users(PDS & VRAS)o Manage and support end users Lotus Notes Accounts and Applications

Bachelor'S Degree, Telecommunications Engineering

Bachelor'S Degree, Second Major, English, Tem-8

TEM-8