Amanda Ryan Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

New York, United States

As the Senior Customer Performance Manager at Hearst, I have consistently exceeded retention targets, achieving over 100% in Q3 and Q4 of 2023, thereby significantly increasing year-over-year revenue retention. My proactive approach includes initiating and leading regular meetings with key decision-makers to analyze campaign analytics and identify upsell opportunities. Through fostering collaboration, I ensure seamless onboarding, continuous campaign optimizations, and swift resolution of customer issues. Recognized as a product expert and primary client liaison, I built trust, resulting in high end-of-year renewal rates. By cultivating strong relationships with over 60 key client accounts, I have secured an annual revenue stream exceeding $1.8 million and strategically added $350,000 in upsell revenue as of January 2024.

New York, New York, United States

I served as a Customer Performance Manager at Hearst in New York, where my primary responsibility was guiding clients through the onboarding process to ensure a seamless launch of campaign tactics and optimal resource utilization. I conducted regular strategy sessions aimed at evaluating campaign performance, identifying areas for growth, and implementing innovative solutions to maximize results. Through these efforts, I consistently met and exceeded key performance indicators (KPIs) for both meetings held and revenue retention goals, showcasing a commitment to driving impactful outcomes. Additionally, I managed a diverse portfolio comprising over 40 client accounts and led strategic digital marketing initiatives that contributed to upsell revenue growth of over $50,000 in both Q1 and Q2 of 2023.

In this role, I drove impactful initiatives that significantly elevated brand visibility and engagement. Notably, I pioneered the development and successful launch of a dynamic virtual event program, which not only bolstered brand visibility but also fostered deeper connections with our target audience. This initiative resulted in an impressive 15% revenue growth, underscoring its effectiveness in reaching and resonating with our audience. Additionally, my role involved collaborating closely with clients to craft and execute comprehensive, integrated media plans spanning digital, print, and event marketing channels. Through these efforts, we not only ensured heightened client satisfaction but also amplified the effectiveness of our campaigns. Furthermore, I spearheaded seamless communication and collaboration between sales and editorial teams, facilitating the streamlined execution of new initiatives.

Saratoga Springs, Ny

As a Digital Strategy Intern at Sotheby's in Saratoga Springs, NY, I bolster the company's online presence and increase audience engagement. My primary focus revolved around creating captivating content tailored for various social media platforms, effectively showcasing Sotheby's offerings and initiatives to a broader audience. Through the implementation of targeted digital strategies, I successfully elevated the brand's visibility and fostered meaningful interactions with the audience, contributing to Sotheby's overall digital growth and success during my internship.

During my time as a Public Relations Intern at Braathe Enterprises, I played a pivotal role in boosting thecompany's brand image and fostering connections with its audience. One of my primary responsibilities was crafting compelling press releases and engaging blog posts, which not only effectively conveyed the company's message but also garnered positive attention from the media and online community. Additionally, I had the opportunity to represent the company as a liaison at various networking events in the Capital Region, where I adeptly communicated Braathe Enterprises; values and offerings, further expanding its reach and influence within the industry.