Amanda Yamaguchi Email & Phone Number

Sacramento, California, United States

Sacramento, California Area

Installation, Repair and Preventive Maintenance for Sysmex Hematology and Urinalysis Analyzers, as well as Alifax and Cellavision instruments, Siemens Novus instruments and most recently Sysmex Flow Cytometry instruments. Developed strong relationships with customers in Sacramento and Reno areas through compassion, consistency and attention to detail.Member of Field Service Advisory Board 2019-2021Member of Mentoring Sysmex team starting 2022

Sacramento, California Area

Support and installation of in-house diagnostic equipment as well as customer on-boarding and training for IDEXX Reference Laboratory services.Customer service, including advanced troubleshooting, workflow analysis and training. Chosen in 2013 to receive advanced hematology training as part of a select group of reps who support installation and training of our analyzers in the Biomedical Research Market.Involved in the development of customer training materials, specifically presentations covering Basic Hematology and Blood Film Preparation as well as Reference Lab Sample Preparation including Best Practices. Also led several customer C.E. training sessions at local IDEXX labs around the U.S. Sessions included hands-on training with IDEXX In-House Diagnostic Analyzers, education around IDEXX Reference Lab services and processes as well as Sample Preparation.October 2012/October 2016 - R. Lord Spirit Award recipient.The R. Lord Spirit Award is given in recognition of Outstanding Leadership, Team Work and Customer Experience.January 2015 - IDEXX 2X Award recipient.The 2X Award was created to recognize individuals and work teams at IDEXX whose achievements reflect our commitment to "2X" performance standards, such as being 2X more innovative, achieving 2X higher quality standards, delivering 2X better customer satisfaction or attaining 2X market share advantage over competitors. The award symbolizes the value and importance of high performance standards and continuous improvement in ensuring our collective success at IDEXX.

10% sales growth in Sacramento, CA Territory in 2008 vs. 2007. 35% sales growth of Iverhart heartworm preventative products in 2008 vs. 2007. Manage sales territory in Northern CA and NV, Southern OR and Central CA. Education of veterinary staff on a wide variety of subjects related to our products. Support and Training of Distributor Outside and Inside Sales Representatives. Convey detailed knowledge of dental, dermatology, endocrinology, parasitology and behavioral areas.

15% sales growth in Sacramento, CA Territory in 2007 vs. 2006. Selling Veterinary Diets into Hospitals, including implementation of complete conversion programs. Manage sales territory in Northern and Central California. Nutritional Education of Veterinary Staff. Support and Training of Distributor Outside and Inside Sales Representatives. Training of Banfield personnel for Hospital Grand Openings. Working in company booth at Veterinary Trade Shows and Conventions.

Promotion earned in July, 2006. In command of Call Center when Inside Sales Manager is not present. Training/Coaching all Inside Sales Representatives ­ current and new. Responsible for all Sales Reports for the Call Center. Help ensure that Hayward Call Center meets all strategic company goals. Serve as primary contact for customer issue resolution for the Call Center.

Assist the Territory Managers with managing their sales territories. Selling to accounts by utilizing price quotes, up selling and current promotions. Customer Service including order entry, handling enquiries, and problem resolution. Commission status earned in second full month. Sales totaled over $300,000 in third full month. Exceeded all personal sales goals for 2005.

Bs, Business Management

Ba, Music Performance

Activities and Societies: Sigma Alpha Iota, Phrateres

Education record

Education record