• Follow up with Third Party Carriers regarding inventory and ensure returns are processed in timely manner.• Manage DC order cancellations, Returns, Investigation Reports and system Transfers to balance Store Inventory.• Manage White Good Returns Mailbox supporting daily communications and customer service for Best Buy stores.• File Claims against Carrier if POD not provided for skus

• Extensively involved in handling and resolving customer’s complaints and directing requests and unresolved issues to the designated resources.• Provide information to customers on company’s products and services, answer inquiries on phone and in person; maintain 100% customer satisfaction at all times • Checked inventory in database periodically to obtain purchase order from supply chain on time for customer order fulfillment.• Assist in training new team members.• Process paperwork in returns and receiving department in unionized logistics• Knowledge about sku transfers and creates requisitions to stores and other Distribution Centers.• Dispatch service technicians to customers’ homes to inspect, repair or assemble merchandise that had been purchased• Daily processing of pick cancellations, rescheduling orders, printing and processing RMA’s (Return merchandise) under Reverse Logistics Dept.• Successfully maintained healthy work environment in the organization.• Organized and maintained file correspondence, systems and other essential records.• Knowledge and hand on training on WMS system using Sku transfer from banner to banner .Print and bill Home Outfitter Trailers.• Inventory check in WM system and Retek Transfers using CMS Retek.• Knowledge and well trained to bill CP and CN Trailers under WCS.

Manage all clerical activities including filing and photocopying. Handled the tasks of preparing customer correspondence and updating customer files.