Amandeep Singh Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurgaon, India

• Serving as Primary point of contact for an assigned portfolio of test delivery points (test centers, proctors, events, etc.)• Fielding, triaging, diagnosing and resolving issues; providing closed-loop follow-through and resolution of issues.• Hands-on knowledge on Salesforce.• Managing Key Client accounts for Prometric.• This requires mediating between the Client and the Company and deliver the clients requirement.• Cross-functional co-ordination between the team, client and test centers.• Performing audits in order to make sure, smooth operational process and provide feedback.• Working closely with the new joiners and coaching them by providing work directions and tracking their progress.• Working closely with supervisors to work on the knowledge base of the process.

Gurgaon, Haryana, India

• Technical Support, Parts Ordering, Work Order Approvals, Handling upgrade Request• Effectively and professionally, respond to customer enquiries and service requests, and co-ordinate the team of field technicians to achieve our customer expectations.• Responsible from start to finish process of the service and closing of the job.• Takes care of SCRS (Safe Cash Retail Station) tech support over the phone with a good success rate.

Gurgaon, India

• Cleared certification as SME- Subject Matter Expert.• Trained newly hired trainees and cross skilled batches.• Presented sessions on the business process.• Provided real time support to the production batch.• Part of the training initiative of audio-visual training.

Gurgaon, Haryana, India

• Responsible for providing customer support within the process.• Handled customer calls in high work flow conditions.• Extensive knowledge about the products and services offered by the company, and their benefits.• Handled and resolved particular customer grievances, with more specialized approach.• Ensured satisfaction of customer needs to the best possible way.

Gurgaon, India

•Interacted with Customers to provide answers to inquiries involving company's process ,product and services.•Identified and evaluated opportunities improving the process and customer experience.•Handled customer interactions over telephonic conversation, Electronic mails and Live Chat sessions professionally , providing complete information about products, orders and details about complaints.

Gaziabad

Intern