Amandeep Singh Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurgaon, India

• Serving as Primary point of contact for an assigned portfolio of test delivery points (test centers, proctors, events, etc.)
• Fielding, triaging, diagnosing and resolving issues; providing closed-loop follow-through and resolution of issues.
• Hands-on knowledge on Salesforce.
• Managing Key Client accounts for Prometric.
• This requires mediating between the Client and the Company and deliver the clients requirement.
• Cross-functional co-ordination between the team, client and test centers.

Gurgaon, Haryana, India

• Technical Support, Parts Ordering, Work Order Approvals, Handling upgrade Request
• Effectively and professionally, respond to customer enquiries and service requests, and co-ordinate the team of field technicians to achieve our customer expectations.
• Responsible from start to finish process of the service and closing of the job.
• Takes care of SCRS (Safe Cash Retail Station) tech support over the phone with a good success rate.

Gurgaon, India

• Cleared certification as SME- Subject Matter Expert.
• Trained newly hired trainees and cross skilled batches.
• Presented sessions on the business process.
• Provided real time support to the production batch.
• Part of the training initiative of audio-visual training.

Gurgaon, Haryana, India

• Responsible for providing customer support within the process.
• Handled customer calls in high work flow conditions.
• Extensive knowledge about the products and services offered by the company, and their benefits.
• Handled and resolved particular customer grievances, with more specialized approach.
• Ensured satisfaction of customer needs to the best possible way.

Gurgaon, India

• Interacted with Customers to provide answers to inquiries involving company's process,product and services.
• Identified and evaluated opportunities improving the process and customer experience.
• Handled customer interactions over telephonic conversation, Electronic mails and Live Chat sessions professionally, providing complete information about products, orders and details about complaints.

Gaziabad

Intern