Aman Mathur Email & Phone Number

Delhi, India

New Delhi, Delhi, India

Goa, India

India

• As customer Service and Operational Analyst, am aligned with organizations specialized division of complaint handling
• Analyzing complaint data to identify root causes, trends, issues and regulatory concerns.
• Investigated and resolved customer inquiries and complaints quickly.
• Individually we manage to resolve 100 complaints per month and ensure 100 % customer satisfaction.

New Delhi, Delhi, India

Promotion from Assistant Sales Manager to Sales Manager

New Delhi Area, India

JW Marriott Areocity, New Delhi is a 511-room hotel with 28,000 sq ft of convention space, situated near the International Airport, a prime location for conventions.As a professional in Hotel Operations and Sales, the following are my key responsibilities:Collaborating with leaders to prepare reports for analyzing trends, identifying potential repeat.

Gurgaon, Haryana, India

As a member of the Sales and Marketing team, my role involves strategic planning and revenue analysis, as well as meticulous attention to detail to ensure flawless event execution in accordance with contract guidelines and hotel policies. My ultimate goal is to ensure customer satisfaction.In addition to planning, I also have a sales role, with a primary.

Noida Area, India

As the catering revenue generator for the hotel, my primary responsibility is to expand existing business and attract new catering clients through cold calling and client meetings.My duties and responsibilities include:Engaging with potential clients over the phone to pitch catering services.Maintaining and cultivating relationships with existing clients.

Noida Area, India

Responsible for overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees along with maintaining guest interaction to ensure 100% customer satisfaction.

Gurgoan

* Looking after Rooms control, Group co-ordinator and Duty Manager Shifts.* Blocking VVIP arrivals of day and ensuring preference are placed before arrival.* Blocking arrivals for the day and co-ordinating with housekeeping for timely cleaning of room’s in-order for smooth in-room-check-in process.* Daily auditing of internal and external telephone calls.

2 year Intensive program, for polishing our skills to be the better future leaders in the filed of hospitality. Have been trained all departments of the hotel and have in depth knowledge of the basic operations.

The Leela Ambience Gurgaon

As a part of Graduation course, 6 months On-Job-Training experience in order to understand working culture of the industry. I was also awarded as the Best Industrial Trainee for Summer batch 2010.

Bachelor Of Arts - Ba, Hospitality Administration/Management

Diploma, Hospitality Administration/Management

High School, Science

Activities and Societies: Was an active member of the schools annual event. Was also a part of the core committee for the same.Was a Vice.