Austin Mansell Email & Phone Number

-Spread and analyze personal and business financial statements and bureau reports to determine unsecured creditworthiness in accordance with current policy and authority standards- Effectively communicate approvals and declines to customers and Caterpillar dealer representatives

- Processed inbound calls, emails, faxes and mail from U.S. and Canadian customers, dealer representatives, and field sales team members, with 90% of inquires resolved within 24hr KPI- Managed and maintained active customer account information within multiple management systems including Salesforce, Oracle, InfoLease and Capital Stream

-Worked jointly with U.S. sales team members to meet customer needs and provide accurate installment sales contracts, finance lease and operating lease quotes within a 2hr window- Reviewed merchandising requests and applied appropriate discounts based on strong knowledge of current programs, machine specifications, finance structures, and policy

Nashville, Tennessee

• Managed and collected on a multi-million dollar portfolio of past due customers per month
• Partnered with customers to devise a timely and attainable payment plan to bring account current and help apply for payment relief when necessary

Center For Student Engagement And Success

• Analyze student data for the Office of International Programs & Study Abroad
• Create multiple spreadsheets for the Office of Student Engagement
• Assist in setting up special events in the Haslam College of Business

Chattanooga, Tennessee

Knoxville, Tennessee Area

-Delivered pleasant and efficient service to all guests-Maintained accountability for $200+ in cash during service hours-Coordinated multiple tasks with one or two other runners while on shift

Chattanooga, Tennessee Area

-Preformed daily required maintenance throughout the summer-Worked on a major project of installing a new playground -Interacted daily with other faculty and maintenance staff