Aman Sharma Email & Phone Number

Currently, I serve as a Business Operation Strategist at BT in Gurugram.Oversaw the end-to-end operations of order processing, monitoring, and resolution, ensuring seamless coordination with internal teams and UK-based suppliers (Sales, Openreach, Wholesale, Engineering) to drive efficient service delivery.Delivered exceptional operational performance by maintaining 100% accuracy, achieving a 90% First Call Resolution (FCR), and consistently exceeding KPIs, including Cases Per Hour (CPH), FCR, Quality Assurance, and CRM accuracy.With a Bachelor's in Business Administration from Guru Govind Singh Indraprastha University, I bring a solid academic foundation to my professional endeavors. 💼 I'm driven by a passion for client satisfaction and continuous improvement, always aiming to exceed expectations.Responsible for converting leads for Swiggy into structured data, including restaurant details such as menu, address, and photos, ensuring seamless integration into the application to enhance customer experience.Converted leads for DocTalk into comprehensive data, including doctor details (name, specialty, age, experience), clinic information (photos, timings), and doctor photos, enabling smooth integration into the DocTalk app for improved user experience.As a Business Advisor with a strong focus on backend operations, I am seeking to leverage my skills in data analysis, process improvement, and strategic planning to deliver actionable insights that support business growth. I aim to drive the development of robust backend systems that enhance decision-making and operational performance.

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  Guru Gobind Singh Indraprastha University

  Business Administration, Management And Operations