Aman Sidhu Email & Phone Number

Canada

Ontario, Canada

Provide account servicing support for complex commercial accounts with global placement in renewal, billing, collections, endorsements, cancellations, and new policy processing.Collaborate with the internal marketing and sales team to create proposals, renewal strategy presentations, and Insurance summaries.Proactively compile renewal terms and liaise with underwriters to collect additional information to complete the submission and SOV.Maintain complete and accurate records of policy dataCoordinate with other departments for insurance certificates, payments, and compliance. Support the accounts’ financial aspects by keeping track of receivables and calculating premiums.Responsible for policy collections and coordinating the reviews of binders and policies with the review team.Audit the adherence to standard procedures within the team to maintain quality.Support new colleagues through job shadow sessions.

Surrey, British Columbia, Canada

Handled daily client inquiries and processed requests for amendments to client accounts and insurance coverage.Analyzed and summarized insurance renewal terms: Communicated directly with underwriters and clients to follow up or obtain additional information.Computed policy premiums: Determined coverage and optional endorsements using industry-standard tools and underwriter consultation.Conducted thorough customer surveys: Gathered accurate and detailed information on insurance requirements for new business. Presented submissions to companies, obtained quotes, and analyzed competitive quotes and coverages for clients.Provided account servicing support by processing new policies, renewals, endorsements, cancellations, billing, and collection.

Vancouver, British Columbia, Canada

Vancouver

Provide excellent customer service being the first point of contact for the passengers.Assist passengers with self-service check-in kiosks, check-in process, Inspect and verify passenger documentation.Issue boarding passes, manage passenger baggage processing including handling & fee calculation.Resolving customer queries and requests, processing upgrade and standbys, make public announcements.Assist passengers with special requirements such as unaccompanied minors, wheelchair assistance.Direct passengers through Customs, Immigration, and quarantine as required, facilitating boarding.

Barcelona Area, Spain

Responsible for providing excellent customer service experience, in Visa Application Center for The Embassy of India in Spain.Patiently handling large volume of queries across the counter, telephone & emails.Actively listening and mapping applicants’ requirements, providing accurate, valid and complete information.Serve as a Liaison between applicants and The Embassy, implementing processes, guidelines & policies as instructed.Address problems & requests by transmitting information and providing solutions by consulting with The Embassy of India.Document scrutiny and collection of applications for visa processing, New passport & renewals, OCI cards, legalization of Indian documents. Handling personal and confidential data of applicants for The Embassy of India, Spain.Processing the applications, recording & updating information, handling cash and bank transactions with zero error.Generate operational reports, coordinate office activities ensuring efficiency and compliance to company policies.

Ludhiana Area, India

Responsible for generating repeat business by delivering exceptional customer service and positive engagement in Store.Handled all customer relations issues in a gracious manner and in accordance with company policies.Managed all aspects of store operations, including organization, maintenance and front desk functions.Scheduled and led weekly store meetings for all employees to analyze KPIs, set sales targets, promotions and new inventory.Reported to district manager regarding store and staff issues, financial goals and sales.Managed, trained and developed top talent along with monitoring year end reviews of individual performances.Supervised staff of 10 employees and made staffing decisions and schedules according to sales volumes.

India

Managed store operations, including training, development, scheduling and Customer service.Supervised day-to-day operations focused on attainment of key business metrics, setting targets, continuous improvement initiatives and 12 member team with related direct reports.Managed and supervised inventory and financial audits, organization and maintenance of store.Provided elevated customer experience to niche clientele by providing special guest service of home shopping and personalized shopping experience within the store.Maintained excellent relationships with customers to achieve repeat/ referral business.Rotated stock to ensure optimum appeal, oversaw incoming and outgoing inventory, remain attentive to minimize store losses.

India

Coached the team on effective customer service, upselling and cross-selling methods, product knowledge and developed them on POS system.Kept the team motivated and positive, facilitated team members awards by implementing employee recognition program.Effectively managed more than one store and supervised the team of 8-10 employees at any given time. Reported to North Regional manager regarding store and staff issues, financial goals and sales projections.Managed all aspects of store operations, customer service, including inventory, audits, maintenance, bank transactionsDrove branch sales to achieve ¨Super Achievers¨ award for going beyond annual target during FY 2010-11.Created work schedules according to sales volume and number of employees.Hired, trained and evaluated personnel in mid year and end year reviews, gave feedbacks on performance.

India

Bachelor’S Degree, International Business - Retail

Activities and Societies: 2005- Onsite project study of European Retail Business on Oxford Street, Harrods, Bull Ring & Blue Waters.

Bachelor’S Degree, Homeopathic Medicine/Homeopathy

Fundamental Of Insurance, Level 1

CAIB 2 Completed, Currently Pursuing CAIB 3