• Managed global Revenue and non-revenue order operations for APJ and North America regions.• Led team of 10 associates and analyst; built efficient workflows and optimized productivity and established stringent SLAs, quality checks, and risk controls; conducted internal audits to ensure compliance.• Partnered with sales leaders to identify new services and drive more value for top customers.• Implemented automation through RPA to streamline order processing for SWAP Orders. • Strengthened to South Asia countries in validating the order requirements as per the PO policy guidelines and helping Sales team and partner to fasten their transaction. • Enabling the Large deal review and monitoring with Sales team on every stage of the quote to Cash activities. • Serving Dell customers and Sales team in empowering the DFS financing orders. Like DFS Leasing, DFS LOAN.• Partnered with sales team and leaders in transforming ISG products quoting applications from MQ > Gii > DSA.• Providing pre-sales and post-sales operational support to Sales team partners for all the APEX and Revenue deals. • Managing order fulfillment & Research customer accounts, order relevant, Fulfilment problems, working cross-functionally to resolve process inefficiencies. • Demand acceleration aspects Managing field inventory assets for ISG Dell storage products.

• Spearheaded O2C projects, particularly focusing on Order management, serving as the primary contact and Subject Matter Expert (SME). Supported additional projects as an SME.• Played a crucial role in the developing BOT’s, User Acceptance Test phase of the Automation project by providing process knowledge and executing Order Management BOTs• Acted as the SME for operational emails and served as a backup for the team lead. Worked closely with the project management team on checkout, emails, and reporting. • Oversaw the order exception process, creating consistent workflows for issue resolution. Analyzed process exceptions, collaborated with other teams, and led meetings to drive results. • Demonstrated strong communication skills across teams, leading conversations, and influencing others. Managed operations-related issues with internal management / clients and drove resolutions. • Developed reporting mechanisms to measure order flow efficiency and exception management. Defined, improved, and controlled processes through auditing and analysis of order volumes.• Trained and certified on ISO (international organization standard), ISMS (information security management system), and BCP Business continuity planning. Presented success storyboards for new client visits and shared best practices on process improvements.• Quarterly reports, Quality Report, Clean and Unclean reports, Ad hoc reports, DTP and process MAP preparation, and Team meetings/huddles.

• Supporting to MCO Operation team (North American sales team and EMEA) where our responsible was generating the expected quotation for the annual maintenance fees for the sold products. • Calculation of maintenance renewal fees based on sold products which is installed at customer sites.• Meeting the deliverables as per clients’ requirements higher Efficiency and productivity.• Quoting & configuration specialist for the EMC core products.• Renewing, Scrubbing, Tech Refresh, and De-book & Re-booking the software and hardware contracts.• These involve in updating the price and Product configuration likes Celera, Clarion VNX, VMAX etc.• Verifying the Warranty, Prepaid Maintenance & Concession duration of the contracts/requests.

• Extracting the information from the different websites and gathering into single data base servers. And the same information will be delivered to the clients with required format. • Testing the various set of software’s and suggesting the developer to improve the software as user friendly. • Digital marketing analysis of various products and supporting to the clients to Hire the Best Leaders for their company.