Amar Garje Email and Phone Number

1. Monitoring various wireless devices through monitoring NMS such as Zone Directors, Flex Master, RFTR and Core routers.2. Monitor IVR Application & Network for Multiple call Center.3. Provide technical support related to IVR applications.4.Provided daily 24x7 customer support enhanced diagnostic and troubleshooting as required. Maintenance and planning opportunities5.Documented Call Flows for the existing IVR treatment and provided solutions for new call treatment, such as self-service applications.6.Used Network Monitoring tools like Packet Tracer, OPNET, Wireshark to optimize network performance.

1.Configuring & troubleshooting all types of Wi-Fi Router.2.Checking monitoring and issue escalating to NOC Teams about status of “Access Points” located in All over India.3.Configuring Vlan on MROTEK, RTS switch4.Coordinating with field engineers about CPE-AP Alignment, Signal strength status, and other troubleshooting.5. Static IP configuration on customer end device/ Tikona CPE.6. Providing high level of technical support, including identifying and resolving problems on WAN services and network security technical support (L2 level).7.Configure Tikona Unifi service in Wi-Fi enabled Devices which supports 802.1X, WPA2 Enterprise security feature.