1. Developed Outstanding Disconnection Order Dashboard:I have developed an outstanding disconnection order dashboard using Power Bi, called the ICM Dashboard. This powerful tool allows you to track various key performance indicators (KPIs) such as compliance, count, year-on-year trend, revenue leakage, credits, waivers, and more. With this dashboard, you can gain valuable insights into the disconnection order process and identify areas for improvement. It effectively visualizes data, making it easier to analyze and make informed decisions.2. Transitioning Core Reports from Excel to Power Bi:I played an active role in the transition of core reports from Excel to Power Bi. By utilizing either an Analysis server or an Excel file as a data source, we were able to enhance the reporting capabilities and provide a more interactive and dynamic experience. This migration streamlined the reporting process, enabling faster and more accurate data analysis. By leveraging Power Bi's functionalities, we empowered the team to explore and visualize data in a more intuitive and efficient manner.3. Reviewing Contracts and Ensuring Compliance:As part of my responsibilities, I have been involved in reviewing contracts and ensuring customer compliance with different contractual events. This entails a thorough examination of contractual terms and conditions to guarantee that customers adhere to their obligations. By closely monitoring compliance, we can mitigate potential risks and ensure a smooth business operation. Through my diligent contract reviews, I have contributed to maintaining strong relationships with customers and minimizing any legal or financial implications.

1. Auditing Closed Engagements/Tickets and Creating Power BI Dashboard:I have gained experience in auditing closed engagements/tickets using client-approved parameters, ensuring adherence to quality standards. By applying a scoring system based on these parameters, I effectively evaluate the performance of the team and identify areas for improvement. Additionally, I create weekly dashboards using Power BI that provide a comprehensive overview of the performance metrics, allowing both the client and internal teams to monitor progress and make data-driven decisions.2. Leading Calibration Calls and Conducting Quality Sessions:As a leader, I have taken the responsibility of leading calibration calls with clients and internal operations teams. These calls serve as a platform to showcase the performance of the line of business, align expectations, and ensure consistency in evaluation processes. Furthermore, I conduct weekly quality sessions with the operations team, providing them with valuable feedback to enhance their performance. By fostering a culture of continuous improvement, I contribute to the overall growth and success of the support team.

1. Assisting Customers and Sellers in Pre and Post-Order Queries:I have been actively involved in helping customers and sellers with their pre and post-order queries. By providing prompt and accurate assistance, I ensure a seamless customer experience and help resolve any concerns or issues that may arise. Whether it's addressing product inquiries, clarifying order details, or troubleshooting post-purchase concerns, I strive to deliver exceptional customer service and foster positive relationships.2. Educating and Guiding Active Sellers:A key aspect of my role is educating and supporting active sellers on the platform. I have been instrumental in assisting sellers in creating their accounts, guiding them through the registration process, and helping them navigate the platform's features. Additionally, I provide valuable guidance to sellers on listing their products effectively, ensuring optimal visibility and sales potential. By equipping sellers with the necessary knowledge and tools, I contribute to their success and help drive their business growth.